Job Title: Desktop Engineer- Lab IT Support
Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Technician Skillset Required
· Experience in supporting overall manufacturing / lab IT systems and IT devices.
· Familiarity with manufacturing, lab and Data Center IT equipment
· Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
· Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
· Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
· Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
· Knowledge / Understanding of GMP and GxP
· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
· Strong focus on quality and attention to detail
· Provide smart Hands and Feet support for Technology team on demand
· Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
· Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
· Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
· Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
· Co-ordination for cable patching with Vendors or enable on demand.
· Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
· Installing and configuring hardware and software components to ensure usability by end users
· Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
· Experience in supporting overall manufacturing / lab IT systems and IT devices
o Familiarity with manufacturing, lab or distribution center IT equipment
o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
· Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
· Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
· Advanced Microsoft skills (server support, etc.)
· Knowledge / Understanding of GMP and GxP
· Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
· Strong focus on quality and attention to detail
Additional Site requirements:
· Safety training and proper PPE and/or Lab requirements always apply
· Understanding of GMP / GxP environment
o PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
o No systems or devices should ever be rebooted without proper approvals
o Often MLL sites may have isolated networks
· Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
· Ensure best practices are followed and understood:
o 5S (LEAN) or similar methodology in IT rooms / Datacenter
o Requirements to enter a clean room
§ Proper entry procedures, proper gear, etc..
o Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
Mandatory Skills (Top 5 Keywords or skills) | Skill Proficiency | |||
Years of Experience | Basic Knowledge | Medium | Expert | |
Manufacturing Lab Experience in Pharma | 3 | 4/5 | ||
Desktop Support | 4 | 4/5 |
Salary and Other Compensation:
The annual salary for this position is between $55,000 to $59,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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