Role: Client relationship Manager – IT Infrastructure Managed Services
Location – Des Moines, IA/ Onsite- Hybrid
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Position Summary
The Service Owner is accountable for the end-to-end ownership, governance, performance, and continuous improvement of one or more IT Infrastructure Managed Services offerings within the Business Unit. This role serves as the single point of accountability for service strategy, operational excellence, customer satisfaction, service innovation, and compliance.
Key Responsibilities
Service Strategy & Ownership
- Align service offerings with business unit growth objectives and customer requirements.
- Drive service standardization, rationalization, and modernization initiatives.
Operational Governance
- Ensure delivery of services in accordance with SLAs, OLAs, contractual obligations, and governance frameworks.
- Review service performance trends and initiate corrective actions where required.
- Drive operational excellence across all infrastructure towers:
- Govern Major Incident, Problem, Change, Capacity, Availability, and Service Continuity processes.
Customer & Stakeholder Management
- Act as executive escalation point for service-related issues.
- Build trusted relationships with customer stakeholders and internal leadership.
- Lead Quarterly Business Reviews (QBRs), Service Reviews, and Governance meetings.
- Present service performance, risks, opportunities, and transformation initiatives to senior leadership.
Continual Service Improvement
- Develop and execute Continual Service Improvement (CSI) plans.
- Drive automation, AIOps, self-healing, and predictive operations initiatives.
- Identify opportunities for service enhancement and innovation.
- Track and realize business outcomes from transformation programs.
Service Quality & Compliance
- Ensure adherence to ITIL, ISO, security, audit, and compliance standards.
- Govern operational risks and develop mitigation plans.
- Establish service quality metrics and performance scorecards.
- Lead service audits and readiness reviews.
Service Catalog & Standards
- Define and maintain service catalog, service descriptions, RACI models, and operating procedures.
- Standardize service delivery models across accounts and geographies.
- Drive adoption of best practices, reusable assets, accelerators, and automation frameworks.
Technical Knowledge
- IT Infrastructure Operations
- Cloud & Hybrid Infrastructure
- Service Management (ITIL)
- ServiceNow and ITSM Platforms
- Monitoring & Observability Tools
- Automation & AIOps Platforms
- Capacity & Availability Management
- Infrastructure Security & Compliance
- Disaster Recovery & Business Continuity
Salary and Other Compensation: The annual salary for this position is between $105,000 to $115,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
