About the Role
As an Application Support Engineer - Retail Systems Support, you will make an impact by ensuring the stability, performance, and reliability of critical store applications that support retail operations. You will be a valued member of the Digital Engineering team and work closely with business stakeholders, store operations teams, engineering teams, infrastructure teams, and third-party vendors to deliver exceptional application support and operational excellence.
In This Role, You Will:
- Support and maintain mission-critical store applications across a diverse technology landscape, ensuring high availability and optimal performance.
- Serve as the primary technical point of contact for store business teams, managing issue triage, communication, escalation, and resolution.
- Own incident, problem, and change management processes within ServiceNow while ensuring adherence to SLAs and support standards.
- Participate in on-call support rotations and respond to production incidents, including during peak retail periods such as holiday and Black Friday events.
- Design, build, and maintain monitoring, alerting, and observability solutions to proactively identify and resolve issues.
- Develop and maintain automation scripts and support tools to improve operational efficiency and reduce manual effort.
- Conduct root cause analysis for recurring incidents and implement permanent corrective actions to improve system reliability.
- Collaborate with cross-functional teams on application deployments, enhancements, and store initiatives.
Work Model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week onsite and 2 days remote in Johns Creek, Georgia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
Please note that this position is not eligible for visa transfer or sponsorship now or at any time in the future.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What You Need to Have to Be Considered
- 4+ years of experience in Application Production Support, L2/L3 Support, Application Operations, or related support roles.
- Hands-on experience supporting enterprise applications across multiple technology stacks, including Java, .NET, middleware, cloud services, or retail platforms.
- Strong knowledge of ServiceNow Incident, Problem, and Change Management processes.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, Grafana, AppDynamics, CloudWatch, or similar platforms.
- Proficiency in scripting and automation using Python, Shell, or PowerShell.
- Strong analytical and troubleshooting skills across application, infrastructure, and network layers.
- Proven ability to communicate effectively with both technical and business stakeholders.
- Willingness to participate in an on-call rotation, including weekends and holidays, based on business requirements.
These Will Help You Stand Out
- Experience supporting retail, point-of-sale (POS), or store systems environments.
- Understanding of ITIL-based support practices and service management methodologies.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
- Familiarity with CI/CD deployment, release management, and rollback processes.
- Experience implementing automation and operational improvements that reduce ticket volumes and improve MTTR.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $81,337 and $136,500 depending on experience, qualifications, geographic location, and other factors permitted by law.
This position is also eligible for Cognizant's discretionary annual incentive program, based on individual and company performance.
Benefits
Cognizant offers a competitive benefits package, which includes:
- Medical, Dental, Vision, and Life Insurance
- 401(k) Plan with Company Contributions
- Paid Time Off (PTO) and Company Holidays
- Short-Term and Long-Term Disability Coverage
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Employee Assistance Program (EAP)
- Wellness and Wellbeing Programs
- Parental Leave and Family Support Benefits
- Tuition Reimbursement and Professional Development Opportunities
- Employee Recognition and Referral Programs
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
