Job Summary
This entry level role focuses on delivering empathetic and accurate customer service for healthcare call center operations in a remote work from home environment during night shifts. The professional will respond to patient and member inquiries resolve issues related to healthcare services and document interactions with high attention to detail. By ensuring clear communication and timely resolution the role supports quality care access and strengthens trust in the companys healthcare solutio
Responsibilities
- Handle inbound and outbound customer calls for healthcare services with calm and professional communication while working from home during scheduled night shifts
- Resolve patient and member inquiries related to appointments coverage claims and service status by following standardized healthcare call center procedures and documented workflows
- Provide clear explanations of healthcare plan details benefits and service options to customers to help them make informed decisions that support better health outcomes
- Document every customer interaction in the call center system with accurate and complete information to support continuity of care and compliance audits
- Follow defined escalation protocols for complex medical or billing questions by routing issues to appropriate clinical or administrative teams for timely resolution
- Maintain strict adherence to data privacy regulatory requirements and company policies when handling personal health information and customer records
- Use call handling tools knowledge bases and scripts effectively to deliver consistent high quality responses while meeting defined performance metrics such as average handling time and first contact resolution
- Collaborate virtually with supervisors and peers through online channels to share updates on recurring issues and contribute feedback that improves healthcare call center processes
- Adapt communication style to support diverse customer needs including older adults and individuals with limited technical literacy while remaining respectful and inclusive
- Monitor personal productivity dashboards and performance reports to identify areas for improvement and take proactive steps to enhance service quality and reliability
- Support company initiatives that promote accessible and patient centered healthcare by delivering dependable customer service that reinforces trust in digital and telephonic care channels
- Contribute to a positive remote team culture by participating in scheduled meetings training sessions and coaching discussions that strengthen customer experience capabilities
- Assist in identifying patterns in customer feedback and call reasons to help the organization refine healthcare offerings and improve the overall impact on community health
Qualifications
- Demonstrate foundational experience in customer service environments with the ability to manage high call volumes and prioritize issues based on urgency and impact
- Apply knowledge of healthcare call center operations to handle inquiries about appointments eligibility and benefits in a structured and compliant manner
- Show strong verbal communication and active listening skills to understand customer concerns clarify expectations and confirm resolution steps without causing confusion
- Use basic computer applications and call center platforms effectively including navigation between multiple systems while maintaining focus on the customer conversation
- Exhibit strong attention to detail and accuracy when entering customer data recording call notes and reviewing information related to healthcare services
- Display resilience and reliability in night shift schedules with the ability to maintain consistent performance and courteous behavior throughout extended remote work periods
- Approach challenging situations with empathy and problem solving mindset aiming to de escalate frustration and guide customers toward practical solutions that support their health needs
Certifications Required
Preferred certifications include healthcare customer service training or call center fundamentals such as HIPAA awareness and basic healthcare service compliance.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
