Sr Microsoft Intune Engineer / SME – Level 300
Location : Remote
Role: Senior Microsoft Intune Engineer / SME
Skill Level: Level 300
Tower: Global Endpoint Management (GEM)
Experience: –6-7+ years in EUC / Endpoint Management with strong hands-on Microsoft Intune experience
Job Summary
We are looking for an experienced Microsoft Intune Engineer / SME to support Sedgwick’s Global Endpoint Management environment. The resource should possess strong hands-on expertise in Intune administration, Windows Autopilot, application deployment, device compliance, endpoint security, Windows Update/Autopatch and complex endpoint troubleshooting.
The role requires the ability to independently manage L3 operational activities while also handling complex escalations, root-cause analysis, policy-level issues and modern endpoint-management engineering.
Sedgwick’s GEM environment uses Intune for areas including Device Configuration, Resource Access, Windows Update for Business, Endpoint Protection, Office Click-to-Run and Client Applications, with a strategic direction towards Intune, Entra ID and Autopilot.
Key Responsibilities
- Administer and provide advanced troubleshooting for Microsoft Intune-managed Windows endpoints.
- Manage and troubleshoot Windows Autopilot, including device registration, hardware hash, enrolment, provisioning, device naming and re-enrolment scenarios.
- Support Autopilot deployment profiles, group tags and controlled deployment rings.
- Configure, manage and troubleshoot Intune compliance policies, configuration profiles and endpoint-security policies.
- Troubleshoot complex compliance issues involving Defender, BitLocker, Secure Boot, antivirus, firewall and Code Integrity.
- Analyse device check-in, synchronisation, inactive-device and incorrect compliance-reporting issues.
- Perform advanced troubleshooting of large-scale or recurring compliance issues and drive root-cause analysis.
- Package, configure, test and deploy Win32 applications through Intune, including installation parameters, requirements, detection rules and deployment assignments.
- Troubleshoot application installation, Company Portal and deployment failures.
- Perform controlled application testing prior to wider production deployment and coordinate with security teams where endpoint controls affect deployment.
- Manage and troubleshoot Windows Update / feature-update / Autopatch issues and analyse failed or stalled deployments.
- Generate and analyse endpoint compliance, deployment and remediation reports.
- Support SCCM/Intune co-management and troubleshoot issues across SCCM, Intune and related endpoint-management components.
- Support the ongoing transition from traditional SCCM-based endpoint management towards Intune and Autopilot modern management. ,
- Troubleshoot complex endpoint problems spanning Intune, Windows, Entra ID, Autopilot, Defender and SCCM.
- Work with Microsoft/support vendors and internal Security, Identity, Application and local IT teams for complex technical issues.
- Perform problem management and root-cause analysis for recurring endpoint-management incidents.
- Develop and utilise PowerShell automation for Intune administration, reporting and repetitive operational activities.
- Provide technical guidance and mentoring to L2/L3 engineers and contribute to operational documentation and runbooks.
Required Technical Skills
- Microsoft Intune – Advanced/Expert
- Windows Autopilot
- Microsoft Entra ID / Entra Join
- Intune Compliance Policies
- Configuration Profiles
- Endpoint Security / Microsoft Defender
- BitLocker / Secure Boot
- Win32 Application Packaging & Deployment
- Company Portal
- Windows Update / Autopatch
- Windows 10/11 administration and troubleshooting
- SCCM / Intune Co-management
- PowerShell scripting and automation
- Endpoint reporting and compliance analysis
- Advanced incident troubleshooting and Root Cause Analysis
- ServiceNow Incident / Problem / Change processes
The Salary for this position will be 99,000 and 116 000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
