Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.
You can see the details below and we would be happy to address any questions you might have.
Full-time in office, in Lisbon.
REQUIREMENTS
- Native Swedish level written and spoken communication skills
- Minimum B2 Level English Spoken and Written
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Good communication skills, both verbal and oral
- European Nationality or Portuguese Work Permit
- Proactive attitude and strong team-spirit
- Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 7AM to 7PM / Monday to Saturday
RESPONSIBILITIES
- You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
- Provide general and technical support to customers who use any of our client's paid products
- Escalate complex problems according to defined procedures
OUR OFFER
- Opportunity to be part of a global organization focused on development,
- Open-minded and multinational environment,
- Training & development opportunities,
- Relocation support and allowance (only applicable to candidates moving from abroad Portugal),
- Two months of paid training agreement,
- One year Full-time Contract, with 30 days of probation,
- Private health insurance including family plan (Spouse + children free of charge),
- Life insurance,
- Child benefits such as Nursery Voucher and Student Voucher,
- Doctor at office for 2 hours once a week,
- Employee Assistant Program (EAP) to promote wellbeing of employee’s (Health and well-being, Consumption and Real Estate, Financial Consulting, Documentation/“Dia platino” service),
- Discount membership and access various gyms across Portugal,
- In Cognizant offices you have access to fresh fruit, water, coffee, and tea daily.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
