Objectives
The Investor Accounting specialist plays an important role in the organization by performing several activities related to the Loan Servicing functions. The role is primarily responsible, under general supervision, for performing several accounting-related tasks in support of the department, such as, reporting, balancing, preparing reports, maintaining accurate records, identifying payment discrepancies, providing analysis, etc.
The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions or concerns.
Key Result Areas (KRAs)
Productivity:
Ø Sr. Process associate is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training.
Ø The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality:
Ø Sr. Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
Ø The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback:
Ø Sr. Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.
Qualification: (SPE)
Ø Graduate in any discipline
Ø 1+ year of Experience in Mortgage, BPO, Transaction/ Data Processing background.
Qualification: (SME)
Ø Graduate in any discipline
Ø 4+ years of experience in Mortgage, BPO, Transaction/ Data Processing background.
US Mortgage – Investor Accounting Experience
· Daily and monthly Principal & Interest, Taxes & Insurance custodial account reconciliations. Research and resolve all variances.
· Knowledge of Cashflow, Clearing Accounts, P&I Cashbook and T&I Custodial accounts reconciliation of PLS, FNMA, GNMA, FHLMC Investors.
· Strong knowledge and proficiency with investor accounting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc.
· Extraction of daily bank activities, creation of back up files, Prepping the recon to balance it and research any outages for missing data files, missing back up files.
· Ensure data accuracy between banking information and servicing records.
· Validation of classification of transaction as remittances, wires, advances per transaction description and verify backup in servicing system.
· Verify all bank activity with servicing records and mapping of all collections with remittances made to the Investor.
· Verify the current month outages and update the suitable clearing action to clear the outage from the recon.
· Verify the bank activity with the servicing system at loan level and any discrepancies in the transactions are validated with backup in servicing system
· Roll forward previous months recon and set off the reconciling items and then analyze/ research the open items and update the notes on these reconciliations.
· To work on age review file and preparation of wire back up file to ensure accurate movement of funds.
· Verify funds owed and available for investor principal and interest remittances, and advance funds when necessary.
· Ensure all cash adjustments are researched and cleared by required deadlines.
· Ensure daily and monthly activity is completed timely and accurately, and that each accounting cycle cutoff is completed by the required deadline.
· Respond to routine investor inquiries and audits, escalating if necessary.
· Analyze and report impact of reported data on borrowers, investors, and the company.
· Recover servicing advances to ensure minimal aging.
General:
• Work independently in a fast-paced, deadline-driven environment.
• Highly organized with the ability to manage multiple priorities, strong sense of urgency
and responsiveness.
• Strong detail orientation and highly organized; follows through on all open issues.
• Apply analytical skills and sound judgment to assess impact on borrowers, investors,
and company.
• Proven excellent reporting, letter preparation, group presentation and other related
communications skills.
• Sound judgment, ability to think critically.
• Intermediate to advanced math and Excel skills.
• Ability to use a 10-key by touch quickly and accurately.
• Must work the days and hours necessary to perform all assigned responsibilities and
tasks. Must be available (especially during regular business hours) to communicate with
employees, customers, managers and any other person or organization with whom
interaction is required to accomplish work and company goals.
• Must maintain courteous, professional, and effective working relationships with employees at all levels of the organization, customers, vendors and/or any other representatives of
external organizations.
• Communicate information and state problems or challenges to be resolved in a clear,
concise, courteous, nondiscriminatory and professional manner, and be able to provide
clarification if necessary.
• Must be capable of adapting, with minimal or no advance notice, to changes in how
business is conducted and work is accomplished, with no diminishment in work
performance.
• Actively participate in quarterly performance meetings; meet or exceed all performance
metrics.
• Follows company policies and procedures.
• Perform other duties as required.
Skill Sets
Ø Typing speed of 20 - 30 words/min with 98% accuracy.
Ø Good analytical skills, research knowledge and decision making.
Ø Knowledge of Ms-office(Excel)
Ø Good written and spoken communication skills.
Ø Ability to work in shifts (A/B/C)
Ø Willing to work 6 days a week.
Ø SQL or other database reporting experience preferred.
Ø Knowledge of basic accounting principles and practices.
Ø Solid analytical skills, particularly regarding assessing the probability and impact of an internal control weakness.
Ø Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.
Ø Strong communication skills to interact with Senior Management and other business units.
Ø Working understanding of operational risks and related controls.
Ø Strong organizational and time management skills necessary.
Ø Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail.
Ø Self-motivated with strong attention to detail and excellent organization skills.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
