Key Responsibilities and Capabilities:
· Manages transitions across multiple service lines and geographies, as the single point owner
· Manage all workstreams within the transition including People Transfer, Process & Tools, Organization Change Management
· Ensure that the Transition related clauses in any Contractual documents are measurable, attainable, and reportable
· Own all the activities planned and scheduled during the Transition phase
· In-depth understanding of all Knowledge Transition phases, activities, deliverables and exit criteria
· Ability to collaborate with the Client and with internal stakeholders on a day-to-day basis to drive towards defined transition outcomes
· Proactive in identifying the risks and proposing mitigations to ensure the risks are addressed upfront with minimal impact on Transition KPIs
· Track and report all Transition KPIs across 1) Cost 2) Schedule 3) Quality
· Prepare and present Transition status with clarity to senior stakeholders (both internal and client stakeholders); and to effectively report and address risks/issues
· Design transition solutions and build transition plans as part of sales pursuits / RFP process, and present the transition solution to the client as part of orals presentations
· Understand the working of Tools used directly or otherwise during a Transition such as ServiceNow and Jira
· Work closely with Client Stakeholders and SMEs / Transition leads to ensure the transition deliverables are reviewed and signed off on time
· Work closely with delivery teams to ensure cutover to steady state is effective and successful
· If other workstreams such as process transition / people transition are in scope - work closely with the respective capabilities to ensure these workstreams are planned and executed within the agreed timelines
· Own the transition reporting both internally and with Client - Weekly status and Steering committee reports
· Expertise in managing Org Level changes across the Client Org and Cognizant.
Technical Skills & Qualifications:
· Experience across multiple industry domains
· Experience in managing transitions larger than 500 FTEs across Application support and Application development services
· Experience in designing transition solutions and in making orals presentations to clients as part of sales pursuits/ RFP process
· Experience with transition Infrastructure services transition is desirable
· 18+ years of experience
Required Education: MBA or Master’s degree strongly preferred; Bachelor’s degree required
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
