Senior AI Engineer – ServiceNow Delivery Acceleration
Location: Remote
Employment Type: Full-Time
Job ID: 000 68997532
Senior AI Engineer – ServiceNow Delivery Acceleration
About the role
As a Senior AI Engineer – ServiceNow Delivery Acceleration, you will make an impact by designing, building, and optimizing AI‑powered implementation solutions that transform how ServiceNow professional services engagements are delivered. You will be a valued member of the Delivery Acceleration team and work collaboratively with product managers, solution architects, consultants, and platform stakeholders to accelerate delivery, improve quality, and enhance customer experience.
In this role, you will:
- Design and develop AI agent workflows that generate ServiceNow configurations, implementation plans, user stories, test scripts, and deployment artifacts from customer requirements.
- Lead prompt engineering efforts for large language model–based solutions, including prompt chaining, structured output generation, evaluation frameworks, and iterative quality optimization.
- Build reusable prompt libraries, templates, and orchestration patterns that embed implementation best practices and delivery standards into AI‑powered workflows.
- Align AI solutions to the professional services lifecycle, ensuring outputs support scoping, estimation, delivery execution, and go‑live readiness.
- Design integrations, APIs, and automation workflows that connect AI outputs with ServiceNow, internal delivery platforms, and enterprise systems.
- Establish quality metrics for AI outputs, analyze performance trends, and drive continuous improvement across accuracy, rework, speed, and customer acceptance.
- Collaborate with global cross‑functional teams in an agile, sprint‑based environment to deploy scalable, governed, and production‑ready AI capabilities.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you need to have to be considered
- 5+ years of experience in software engineering, AI/ML engineering, or technical consulting within enterprise software environments.
- 2+ years of hands‑on experience building production solutions using large language models, prompt engineering, and AI agent frameworks.
- Demonstrated expertise in prompt engineering techniques such as chain‑of‑thought reasoning, structured output generation, few‑shot/zero‑shot prompting, context management, and prompt evaluation.
- Strong understanding of professional services, delivery operations, including how engagements are scoped, estimated, staffed, and delivered.
- Experience with API design, system integration, and data pipelines that connect AI outputs to enterprise workflows.
- Proficiency in Python, JavaScript, TypeScript, or similar languages used in AI engineering and automation.
- Understanding of ServiceNow platform architecture, configuration patterns, and enterprise implementation approaches.
- Strong communication skills with the ability to translate technical AI capabilities into clear business value for stakeholders.
These will help you stand out
- Experience building autonomous implementation, code generation, or AI‑driven delivery acceleration solutions.
- Familiarity with ServiceNow implementation methodologies and professional services best practices.
- Experience with AI agent orchestration frameworks and multi‑step workflow automation.
- Knowledge of responsible AI practices, validation frameworks, governance, and enterprise risk controls.
- ServiceNow certifications such as CSA, CIS, or related credentials.
- Experience with estimation platforms, resource management tools, or delivery automation systems.
- Background in consulting or enterprise professional services environments.
Salary and Other Compensation:
Applicants will be accepted till 7/06/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $134K-$158K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
