Role Overview
We are seeking a highly experienced Senior Business Analyst with 10+ years of experience in telecom business analysis, requirements management, and BSS transformation initiatives. The role requires strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end business process analysis, with the ability to work across business and technology teams to drive transformation outcomes.
Key Responsibilities
•Lead end-to-end business requirement gathering, analysis, and documentation for Telecom BSS initiatives covering customer account management, billing, and transaction processing.
•Work closely with business stakeholders, product owners, architects, and delivery teams to define business requirements, functional specifications, and user stories.
•Drive analysis for customer account lifecycle management, including onboarding, account hierarchy, account servicing, and customer data alignment across systems.
•Analyze and document billing and transaction processing flows, including mediation, rating, billing, invoicing, payments, collections, and revenue assurance.
•Perform gap analysis, impact analysis, and process mapping for legacy application transformation and modernization programs.
•Support legacy application assessment, requirement traceability, and change request lifecycle management across BSS transformation programs.
•Facilitate workshops, Joint Application Development sessions, and stakeholder discussions to refine scope and drive consensus.
•Create and maintain BPMN/process flows, requirement documents, business rules, use cases, and traceability matrices.
•Collaborate with QA and delivery teams to support test scenario definition, UAT readiness, and solution validation.
•Provide business support during implementation and change rollout, ensuring alignment between business needs and delivered solutions.
Mandatory Skills & Expertise
Domain Expertise
•Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Revenue Management, and Order-to-Cash business processes.
•Deep understanding of telecom business processes and value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
•Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom operating models and customer journeys.
Billing & Transaction Processing Expertise
•Strong experience in telecom billing analysis and transformation programs, including charging, rating, invoicing, payment processing, collections, and revenue assurance.
•Good understanding of transaction processing flows and business rules for telecom products and services, including high-volume financial transactions.
•Experience working with telecom billing platforms, revenue management systems, and related business process documentation.
Legacy Modernization
•Proven experience in legacy application analysis, requirement mapping, remediation support, and transformation planning across telecom BSS environments.
•Experience supporting modernization initiatives involving API-led integration, process redesign, and migration to target-state business and application landscapes.
•Strong understanding of dependency analysis, impact assessment, transition planning, and coexistence of legacy and modern platforms.
Business Analysis & Process Skills
•Strong knowledge of TM Forum concepts, telecom process frameworks, and BSS functional architecture.
•Hands-on experience in requirement elicitation, BPMN/process modeling, business rules definition, use case writing, and stakeholder communication.
•Familiarity with tools and methods such as BPMN, Visio, JIRA, Confluence, Excel, and requirement traceability frameworks.
Experience & Qualifications
•10+ years of experience in Telecom IT/BSS domain with strong business analysis and transformation exposure.
•Minimum 5+ years of experience in billing, transaction processing, customer account management, or revenue management functions.
•Proven track record in telecom transformation, modernization, or large-scale BSS change programs.
•Experience working with cross-functional business, operations, architecture, and delivery teams in Agile or hybrid delivery models.
•Preferred certifications: CBAP/CCBA, SAFe, TM Forum, or equivalent business analysis and agile credentials.
Key Competencies
•Strong stakeholder management, facilitation, and communication skills.
•Ability to drive complex requirement analysis and business process transformation across telecom BSS programs.
•Excellent analytical thinking, problem-solving, documentation, and presentation skills.
•Strong focus on delivering business-aligned, scalable, and transformation-ready BSS solutions.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
