Skip to main content

Functional Lead

00069012673


Job Summary

Serve as a functional lead for complex SAP utilities solutions combining deep expertise in waste management customer care services service contracts work management energy data management device management billing and generative AI. Enable hybrid delivery for global utilities and oil and gas clients ensuring stable day shift operations and impactful business transformation.


Responsibilities

  • Lead end to end functional design across SAP waste management customer care services service contracts work management energy data management device management and billing to deliver integrated utilities processes that run reliably and efficiently for clients in a hybrid work environment.
  • Drive requirement discovery sessions with business stakeholders to translate complex utilities and oil and gas needs into detailed SAP functional specifications that are feasible scalable and aligned with industry regulations and sustainability goals.
  • Coordinate with technical teams to ensure that configured SAP solutions and enhancements follow best practices meet performance expectations and support secure handling of high volume customer and metering data.
  • Guide the configuration of SAP customer care services and billing to optimize customer journeys reduce billing errors improve call center efficiency and support new digital self service capabilities.
  • Oversee the functional setup of SAP work management and device management to streamline field operations improve asset visibility reduce service disruptions and support safe and compliant maintenance activities.
  • Shape the functional design of SAP energy data management to support advanced metering time of use rates load profiling and analytics that help clients manage energy demand and integrate renewable generation.
  • Apply generative AI capabilities in collaboration with data and AI teams to automate documentation accelerate impact analysis improve knowledge search and enhance user assistance for SAP utilities users.
  • Validate end to end business process flows through system integration testing and user acceptance testing ensuring that defect triage and resolution are handled promptly and with clear root cause documentation.
  • Prepare detailed functional documentation covering configuration decisions process flows test scenarios and user guides so that support teams and client stakeholders can operate the solution confidently over the long term.
  • Collaborate with project managers to estimate functional effort manage risks track progress and support on time delivery within agreed scope and quality for global utilities and oil and gas clients.
  • Mentor junior functional consultants by reviewing deliverables sharing industry insights and encouraging structured problem solving that improves the overall capability of the project team.
  • Engage with client business process owners on a regular cadence to gather feedback propose continuous improvements and demonstrate how SAP innovations and generative AI can deliver measurable business value.
  • Ensure that all delivered processes comply with relevant data privacy cyber security and audit requirements while supporting the company purpose of enabling safe reliable and sustainable energy and resource management for society.


Qualifications

  • Possess eight to twelve years of progressive functional experience in SAP utilities or related industries with substantial exposure to cross functional processes in large or multinational organizations.
  • Demonstrate strong hands on configuration experience in SAP waste management customer care services service contracts work management energy data management device management and billing modules for complex business scenarios.
  • Exhibit practical understanding of utilities and oil and gas domain processes such as metering service connections field operations contract management billing cycles and revenue assurance in a regulated environment.
  • Show proven ability to collaborate with technical teams on integration enhancements and data migration topics while articulating functional requirements clearly and comprehensively.
  • Display familiarity with generative AI concepts and their application in enterprise environments such as document generation impact analysis assistance knowledge retrieval and conversational support for end users.
  • Demonstrate strong communication and stakeholder management skills with the ability to facilitate workshops explain complex topics in simple terms and build trust with diverse business and technology partners.
  • Show readiness to work in a hybrid model during day shifts while collaborating effectively with distributed teams across locations and time zones using modern collaboration tools and structured ways of working.


Certifications Required

Preferred certifications include SAP Certified Associate Utilities SAP Billing and Revenue Innovation Management and a recognized generative AI or AI practitioner certification.

What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

Your Application Midnight Blue RGB

Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

Phone Call Midnight Blue RGB

Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

Untitled Design 49
Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

1 (1)
Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Your Career, Your Way
Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

Professionals
Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

02.2026 Superlearner Debashish
"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
Laura Reynaud
"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
Lucas Hoffman
“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
Sujatha’S Journey Main
“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
Paulo Miguel Epili Main
"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

Haven't yet found the right opportunity?

Receive the latest updates on job opportunities, recruitment events and company news—tailored just for you!

Get the latest updates