Job Summary
This hybrid role focuses on managing end to end accounts receivable activities for an international client in the medical devices domain while ensuring high levels of customer satisfaction and strong cash flow performance. The role involves ownership of order to cash credit evaluation invoice accuracy collection follow up and dispute resolution within day shift timings and without travel requirements.
Responsibilities
- Manage daily accounts receivable activities by validating invoices applying payments and monitoring outstanding balances to maintain accurate and timely financial records
- Drive end to end collections follow up by contacting customers through professional channels and documenting outcomes to reduce overdue receivables and improve cash flow
- Perform detailed credit assessment of new and existing customers using internal policies and financial data to support appropriate credit limit decisions and mitigate credit risk
- Monitor customer credit exposure by reviewing aging reports and credit utilization to proactively identify potential default risks and recommend corrective actions
- Handle customer service requests related to billing queries payment status and account statements to ensure prompt resolution and a positive customer experience
- Coordinate closely with sales customer service and supply chain teams to resolve order delivery and pricing issues that impact invoicing and timely collections
- Investigate and resolve account discrepancies by analyzing payment patterns short payments and chargebacks to ensure accurate and transparent customer ledgers
- Prepare and publish periodic reports on collections status dispute trends and key performance indicators to provide visibility on receivable health to management and stakeholders
- Execute standardized order to cash processes by adhering to internal controls approval matrices and compliance guidelines to maintain audit readiness and process integrity
- Identify opportunities to improve accounts receivable and collections workflows by suggesting automation standardization or policy enhancements that support operational excellence
- Support implementation of new tools or process changes in the accounts receivable function by participating in testing documentation and user training to ensure smooth adoption
- Ensure all customer communication is courteous clear and solution oriented while maintaining a balance between firm collection practices and long term relationship management
- Align daily activities with the company purpose of enabling reliable healthcare delivery by ensuring timely cash realization that supports continuous investment in medical innovation
Qualifications
- possess a bachelor degree in finance accounting commerce or an equivalent field with a strong foundation in basic accounting and financial statements
- bring two to six years of hands on experience in accounts receivable operations including billing cash application and reconciliation within a shared services or corporate environment
- demonstrate practical exposure to order to cash processes with specific focus on credit evaluation credit limit review and credit risk monitoring for domestic or international customers
- show proven track record in collections management through experience in customer outreach negotiation on payment terms and structured follow up on overdue accounts
- exhibit experience in customer service management by handling inquiries complaints and escalations in a professional manner with emphasis on issue ownership and timely closure
- apply knowledge of collections tools enterprise resource planning systems and reporting applications to manage work volumes effectively and produce accurate reports
- display familiarity with medical devices or healthcare domain processes as a nice to have skill including awareness of industry specific billing cycles compliance needs and customer expectations
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
