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Five9 Developer

00069160761

Five9 Developer

Role Overview

We are seeking a Five9 Developer to support the design, development, and optimization of cloud-based contact center solutions. This role focuses on hands-on configuration, integration, and customization of Five9 platforms to deliver scalable and high-performing customer engagement solutions.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Chicago, IL.

We support a healthy work-life balance through our wellbeing programs.

Key Responsibilities

1. Five9 Development & Configuration

  • Configure and customize Five9 VCC platform components including IVR, ACD, and call routing
  • Build and maintain IVR scripts, call flows, and automation workflows
  • Configure inbound, outbound, and blended campaigns
  • Set up skills-based routing, queues, and agent profiles
  • Support call recording, reporting, and workforce management modules

2. Integration Development

  • Develop and maintain integrations between Five9 and external systems (e.g., Salesforce, ServiceNow) using REST APIs
  • Support data synchronization and workflow automation between platforms
  • Assist in integrating telephony systems (SIP, VoIP, PSTN)
  • Troubleshoot and resolve integration-related issues

3. System Support & Optimization

  • Monitor system performance and assist in optimizing routing and call flows
  • Troubleshoot call quality, connectivity, and configuration issues
  • Support production deployments and post-go-live activities
  • Participate in system testing, validation, and release support

4. Cloud & Security Support

  • Support cloud-based contact center architecture using Five9
  • Assist with implementing secure authentication methods (SSO, SAML, OAuth)
  • Ensure adherence to security and compliance standards (PCI, SOC2, etc.)
  • Collaborate with infrastructure and network teams on environment setup

Required Qualifications

  • 3–5+ years of experience working with contact center technologies, preferably Five9
  • Hands-on experience with:
    • Five9 VCC (IVR, ACD, campaigns, reporting)
    • SIP, VoIP, and telephony concepts
    • REST APIs and system integrations
    • CRM integrations (Salesforce or similar)
  • Basic understanding of authentication protocols (SSO, SAML, OAuth)
  • Familiarity with SQL or reporting tools

Soft Skills

  • Strong problem-solving and troubleshooting abilities
  • Good communication and collaboration skills
  • Ability to work in cross-functional teams
  • Detail-oriented with strong documentation skills
  • Proactive and adaptable mindset

Nice to Have

  • Five9 certifications
  • Experience with scripting or programming (JavaScript, Python, or similar)
  • Exposure to Workforce Optimization tools (e.g., Verint WFM)
  • Experience working in cloud-based environments

Pay Transparency

The annual salary range for this role is $80,000 – $100,000 USD, depending on experience, skills, qualifications, and internal equity.

This position is also eligible for a comprehensive benefits package.

Benefits

  • Medical / Dental / Vision / Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term / Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

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What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

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Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

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Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Your Career, Your Way
Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

Professionals
Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

02.2026 Superlearner Debashish
"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
Laura Reynaud
"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
Lucas Hoffman
“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
Sujatha’S Journey Main
“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
Paulo Miguel Epili Main
"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

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