Google Ads Support Specialist
About the role
As a Google Ads Support Specialist, you will make an impact by delivering exceptional, high-touch support to premium enterprise users, helping them maximize the value of their Google Ads investment. You will be a valued member of the Customer Experience team and work collaboratively with internal stakeholders to drive customer success and satisfaction.
In this role, you will:
- Provide best-in-class support via phone, email, and chat, ensuring a seamless and high-quality customer experience.
- Manage and resolve complex, time-sensitive inquiries while meeting strict service level expectations.
- Translate technical advertising concepts into clear, actionable guidance tailored to user needs.
- Leverage tools, including AI-based solutions, to investigate issues, provide accurate resolutions, and optimize outcomes.
- Build strong relationships with users by understanding their needs, anticipating challenges, and proactively delivering solutions.
- Maintain accurate documentation of all interactions and continuously improve workflows based on feedback and new processes.
Work model
This is a hybrid position requiring 4 days per week onsite in (Buenos Aires) and 1 day working from home.
Working hours are Monday to Friday, 11:00 to 20:00, with an initial onboarding period of the first 8 weeks from 09:00 to 18:00.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.
What you need to have to be considered
- Native Spanish proficiency and advanced level of English (written and verbal).
- 1–3 years of experience in customer support, customer experience, or client-facing roles, ideally supporting premium or enterprise users.
- Strong communication skills with the ability to convey complex information in a clear and concise manner.
- Proven ability to manage multiple priorities in a fast-paced, high-demand environment.
- Strong problem-solving skills with attention to detail and ability to resolve complex or ambiguous issues.
These will help you stand out
- Experience working with digital advertising platforms, preferably Google Ads.
- Familiarity with AI tools (e.g., Google Gemini or similar) to enhance productivity and solutions.
- Experience supporting high-value or enterprise-level users.
- Proficiency with Google Workspace tools (Docs, Sheets, Slides, etc.).
- Strong adaptability, proactive mindset, and commitment to continuous improvement.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Your transferable skills and unique experiences could make you a great fit for this role.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
