About the Role
As a Complex Claims Representative, you will play a vital role in supporting our clients by investigating, evaluating, and resolving complex claims involving auto insurance coverage, litigation, and workers' compensation. You will be part of Cognizant's dedicated back-office team, collaborating with internal stakeholders to uphold quality and compliance standards in claims administration.
In this role, you will:
- Identify and manage auto claims, litigation, workers' compensation claims, and health insurance verifications.
- Investigate specific reasons for underpayments, denials, and payment delays and take appropriate action.
- Track and trend claim denials and underpayments to identify opportunities for payer, process, or technology improvements.
- Maintain a thorough understanding of federal and state regulations, as well as payer-specific requirements.
- Partner with management to identify, trend, and address root causes of claims issues.
- Make recommendations for additions, revisions, or deletions to work queues and claim edits to improve efficiency.
- Identify patterns and escalate to management with sufficient detail to support root cause resolution.
- Document all actions and updates accurately in account records, including contact names, addresses, and pertinent information.
- Contribute to team success by assisting with other responsibilities as assigned.
Work Schedule: Monday through Friday – shifts start between 7:00 AM and 9:00 AM CST (9-hour shifts).
This is a remote position open to qualified applicants across the United States. Candidates must be available to work CST/EST hours. We prioritize flexibility and support your wellbeing through a variety of programs designed to promote a healthy work-life balance.
Please note: Working arrangements are accurate as of the posting date and may evolve based on project or client needs. If changes occur, we will communicate expectations clearly.
What you need to have to be considered:
- High school diploma or GED equivalent
- Exceptional problem-solving and critical thinking skills; must meet quality and productivity standards
- Strong verbal and written communication skills
These will help you stand out:
- Working knowledge of auto coverage, litigation, and workers' compensation claims
- Knowledge of state/federal billing guidelines, reimbursement methodologies, and payer policies
- Understanding of the RCM cycle, auto coverages, and Medicare, Medicaid, Managed Care, and Commercial payer processes
- Experience tracking and trending claim denials and underpayments
- Familiarity with payer-specific requirements and billing compliance
- Background in legal, litigation, or compliance-related claims handling
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Hourly Rate and Other Compensation: The hourly rate for this position is between $19.00 – $22.00 per hour depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Applications will be accepted until June 30th, 2026.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
