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Salesforce Technical Lead

00069243241

Salesforce Technical Lead

Location: Cincinnati, OH (Onsite)

Roles & Responsibilities

This role is technical in nature. Responsibilities center on solution Leading, hands-on engineering, code quality, performance, security, and platform stability across Sales Cloud and Service Cloud.

Technical Leading & Solution Design

  • Own the end-to-end technical architecture of Salesforce solutions across Sales Cloud and Service Cloud, including object/data model, sharing & visibility model, and system landscape.
  • Design scalable, governor-limit-safe solutions; make explicit declarative-vs-programmatic (Flow vs Apex vs LWC) decisions with documented trade-offs.
  • Define the data model and relationships (master-detail vs lookup, junction objects, external objects) and the large-data-volume (LDV) strategy — skinny tables, indexing, selective SOQL, archiving.
  • Lead the security model: profiles, permission sets/permission set groups, role hierarchy, sharing rules, OWD, restriction rules, and field-level security; apply Shield where required.
  • Produce technical design documents, sequence/component diagrams, and ERDs; review and sign off all low-level designs from the team.

Hands-on Apex & Backend Engineering

  • Write and review production-grade Apex — triggers (one-trigger-per-object handler pattern), batchable, queueable, schedulable, and future methods — with bulkification and governor-limit awareness throughout.
  • Build reusable Apex frameworks: trigger frameworks, service/domain/selector layers (e.g., fflib / Enterprise patterns), and exception/logging utilities.
  • Author efficient, selective SOQL/SOSL; eliminate queries and DML inside loops; manage CPU time, heap, and query-row limits.
  • Enforce 90%+ meaningful Apex test coverage with proper assertions, Test.startTest/stopTest, mocking via Stub API, and TestSetup data factories — not coverage padding.
  • Maintain and refactor legacy Apex/Visualforce; drive technical-debt reduction.

LWC & Front-end Engineering

  • Design and build Lightning Web Components — reactive properties, lifecycle hooks, parent-child and pub-sub (Lightning Message Service) communication, and composition patterns.
  • Use wire adapters, imperative Apex calls, and the UI API appropriately; implement caching, optimistic UI, and error handling.
  • Handle Aura ↔ LWC interop for legacy coexistence; build for Lightning App Builder, Experience Cloud, and Service/Sales Console embedding.
  • Apply SLDS, accessibility (a11y), and performance best practices (lazy loading, minimizing re-renders, Lightning Data Service to reduce server round-trips).
  • Set up Jest unit testing for LWC and enforce front-end code-review standards.

Service Cloud & Sales Cloud Configuration Depth

  • Lead Service Cloud implementations: case lifecycle & assignment, Omni-Channel routing, queues, Entitlements & Milestones, Knowledge (KCS), Service Console, CTI/Open CTI telephony integration, and macros/quick actions.
  • Lead Sales Cloud implementations: lead/opportunity management, lead-to-cash flows, forecasting, products/price books, and quoting touchpoints.
  • Design Flow-based automation (record-triggered, scheduled, screen flows, subflows) with sound bulk and ordering behavior; consolidate overlapping automation.
  • Tune assignment rules, escalation, approval processes, and platform events for real-time orchestration.

Integration & API Engineering

  • Design integration architecture using REST/SOAP APIs, Platform Events, Change Data Capture, Streaming API, and Bulk/Composite APIs.
  • Implement inbound/outbound integrations with named credentials, External Services, callouts (synchronous & async), and OAuth 2.0 flows; secure secrets appropriately.
  • Define middleware/ESB patterns (e.g., MuleSoft) for high-volume, decoupled, and resilient integrations; handle retries, idempotency, and error queues.
  • Build and govern integration contracts and payload schemas; manage API limits and throughput.

Performance, Security & Quality

  • Conduct technical health checks and code audits; identify and remediate governor-limit risks, inefficient queries, and recursion/ordering issues.
  • Profile and optimize Apex, SOQL, LWC rendering, and batch throughput; resolve LDV and timeout bottlenecks.
  • Run static analysis (PMD/Apex PMD), enforce code-review gates, and maintain Apex/LWC/Flow coding standards and checklists.
  • Lead security reviews — CRUD/FLS enforcement, SOQL/SOSL injection prevention, sharing enforcement (with sharing), and secure callout handling.

DevOps, Release & Environment Engineering

  • Define the branching strategy (Git), CI/CD pipeline (Salesforce DX, Copado/Gearset/Jenkins), and automated deployment/validation gates.
  • Lead sandbox and environment strategy, including source tracking, scratch orgs, and package-based development (unlocked/2GP) where applicable.
  • Own release and deployment architecture, data seeding, metadata management, and rollback strategy; resolve deployment failures.

Technical Leadership & Hands-on Mentoring

  • Act as the final technical authority on the build; provide hands-on guidance and pair on complex Apex/LWC/integration problems.
  • Run code reviews, set engineering standards, and mentor developers on platform patterns and limits.
  • Build POCs and reference implementations to de-risk technical approaches and demonstrate platform capability.
  • Stay current with Salesforce seasonal releases (Spring/Summer/Winter), API version upgrades, deprecations, and new platform features (including AI/Agentforce), and assess their technical impact.

Reusable Assets & Engineering Accelerators

  • Create and govern reusable technical assets — LWC component libraries, Apex frameworks, integration templates, and deployment accelerators.
  • Identify recurring technical problems across engagements and productize solutions into shared accelerators.
  • Maintain technical reference architectures, design/coding guidelines, and best-practice repositories.

What Success Looks Like

  • Code is bulkified, governor-limit-safe, and passes audits and security reviews with minimal rework.
  • Apex/LWC architecture is well-factored, testable, and supported by reusable frameworks.
  • Integrations are resilient, performant, and within API limits; releases deploy cleanly through CI/CD.
  • The team consistently follows the technical standards and patterns defined by the Lead.

Required Qualifications

  • Salesforce Technical Lead with strong experience in customer handling, system architecture design, and team oversight
  • Proven experience delivering 3–4 Sales/Service Cloud implementations
  • Strong hands-on experience with LWC and Apex

Salary and Other Compensation:

Applications will be accepted until 07/10/2026.

The annual salary for this position is between $ 80,000– $ 130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role cannot offer visa transfer or sponsorship now or in the future.

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What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

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Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

Phone Call Midnight Blue RGB

Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

Your Career, Your Way
Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

Professionals
Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

02.2026 Superlearner Debashish
"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
Laura Reynaud
"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
Lucas Hoffman
“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
Sujatha’S Journey Main
“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
Paulo Miguel Epili Main
"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

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