Salesforce BSA/Admin
The Senior/Lead Salesforce Business Systems Analyst (BSA) is responsible for driving strategic business solutions on the Salesforce platform. This role partners with business stakeholders, product owners, architects, admins, and development teams to design scalable processes, gather and translate requirements, and ensure successful delivery of Salesforce enhancements and projects. The Senior/Lead BSA also provides thought leadership, oversees requirement quality, and mentors junior analysts.
Key Responsibilities
Business Analysis & Requirements
Engage with business stakeholders to understand goals, processes, and challenges.
Lead and facilitate requirement-gathering workshops, discovery sessions, and design discussions.
Document and translate complex business requirements into user stories, acceptance criteria, process flows, and functional specifications.
Perform gap analysis, impact analysis, and system assessments for new features or changes.
Ensure requirements align with Salesforce best practices and enterprise architecture.
Solution Design & Delivery
Collaborate with Salesforce architects and developers to design scalable, secure, and optimized solutions.
Validate that technical designs and configurations meet business requirements.
Create and maintain process maps, data models, and system documentation.
Support configuration tasks such as flows, validations, page layouts (if hands-on allowed).
Lead UAT planning, test cases, test execution, and defect management.
Stakeholder & Project Leadership
Serve as the primary liaison between business teams and technical teams.
Communicate progress, risks, and issues to leadership and project managers.
Provide functional leadership on cross-cloud Salesforce initiatives (Sales Cloud, Service Cloud, Experience Cloud, CPQ, Marketing Cloud, etc. depending on the org).
Influence prioritization and roadmap planning through data-driven insights.
Mentor junior BSAs and provide quality control for requirements and documentation.
Data, Reporting & Governance
Analyze data models, integrations, and downstream system impacts.
Ensure data integrity and compliance with security & governance standards.
Support reporting requirements, dashboards, and KPI definitions.
Contribute to governance processes for change management and release management.
Qualifications Required
Salesforce Integration experience.
5–8+ years of experience as a Business Systems Analyst, Product Analyst, or similar role.
4+ years hands-on experience working with Salesforce (Sales Cloud, Service Cloud, or other clouds).
Strong understanding of Salesforce data model, security model (profiles, roles, permission sets), automation tools, and integration patterns.
Proven experience writing clear user stories, process flows (using Lucidchart, Visio), and functional specs.
Strong understanding of SDLC, Agile/Scrum methodologies.
Ability to lead workshops, translate business needs, and manage conflicting priorities.
Excellent communication, analysis, and documentation skills.
Preferred
Salesforce certifications (Admin, Advanced Admin, Business Analyst, Platform App Builder, etc.).
Experience with CPQ, Experience Cloud, Marketing Cloud, MuleSoft, or other enterprise platforms.
Experience with JIRA, Confluence, Aha!, or similar tools.
Ability to run SQL/SOQL queries for analysis or troubleshooting.
Soft Skills
Strategic mindset with strong problem-solving skills.
Leadership presence and the ability to influence stakeholders.
Detail-oriented with a focus on quality.
Ability to work independently with minimal supervision.
Strong collaboration across cross-functional teams.
Salary and Other Compensation:
Applications will be accepted until 07/03/2026.
The annual salary for this position is between $ 80,000– $ 115,000 CAD depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
