As a Deskside Support Field Engineer, you will make an impact by keeping our enterprise environment running at its best. Your expertise in network troubleshooting, desktop support, and end-user computing will have a direct impact on the day-to-day experience of employees across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the manager.
In this role, you will
• Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
• Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
• Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
• Support Active Directory, group policies, and user account management.
• Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
• Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
• Collaborate with infrastructure and application teams to support end-user computing projects.
• Provide Smart Hands support for data center equipment, network devices, and AV systems.
• Maintain inventory of IT assets and ensure compliance with asset management policies.
• Deliver VIP support and maintain high levels of customer satisfaction.
• Provide onsite and field-based support across client or internal locations.
• May require travel and flexible hours based on support needs.
Required skills
• 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
• Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
• Experience with remote support tools (e.g., GoTo, Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
• Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
• Proven ability to work independently in field or dispatch roles, managing multiple priorities.
• Excellent communication and interpersonal skills to interact with technical and non-technical users.
• Ability to lift and move IT equipment as needed
Preferred skills
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Experience supporting cloud-based desktop environments.
We're eager to meet people who share our mission and can make an impact in various ways. Don't hesitate to apply, even if you only meet the required skills listed. Your transferable skills and experiences matter—help us see how you the right person for this role.
Total compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $77,500.00 – $90,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Working arrangements
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Burnaby, BC. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
