Cognizant is seeking an experienced and detail-oriented Senior Audio-Visual Engineer to support and maintain AV operations across our enterprise environment. The candidate will work out of the client's office in San Diego, CA. This role is responsible for the day-to-day operation, troubleshooting, and continuous improvement of AV systems, as well as the creation and ownership of SOPs, knowledge base articles, and technical documentation. The ideal candidate will bring hands-on engineering expertise, a process-driven mindset, and the ability to work cross-functionally to deliver reliable, high-quality AV experiences.
Key Responsibilities:
· Install, configure, operate, and maintain AV systems across Zoom Rooms, executive conference rooms, Innovation Centers, and Training Rooms.
· Troubleshoot complex AV issues, perform root-cause analysis, and drive timely resolution.
· Create, maintain, and improve SOPs, knowledge base articles, and technical documentation to support consistent local and regional operations.
· Develop and enforce processes for software, firmware, and hardware updates to minimize operational and security vulnerabilities.
· Maintain AV asset inventory and support lifecycle planning and refresh strategies.
· Partner with IT, Workplace, Facilities, and business stakeholders to deliver a seamless end-user experience.
· Support small to mid-size AV projects and global rollouts, including room deployments and technology pilots.
· Provide technical feedback to AV leadership on standards, designs, and operational improvements.
· Develop and deliver training materials for AV team members, end users, and space facilitators.
· Collaborate with platform and automation teams to support proactive monitoring and system management.
Qualifications:
· Proven hands-on experience with enterprise AV systems and collaboration platforms.
· Strong knowledge of Zoom Rooms, training environments, and executive or innovation spaces.
· Demonstrated ability to author clear, accurate technical documentation and SOPs.
· Excellent troubleshooting skills with strong attention to detail.
· Ability to manage multiple priorities in a fast-paced environment.
· Strong communication skills with the ability to work effectively across cross-functional teams.
· Relevant certifications preferred (CTS, Extron, Crestron, Biamp, Planar, Zoom).
The salary range for this role is between $99,000 and $116,000 depending on skills and qualifications of the candidate. Applications will be accepted till 7/02/2026.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
