We are currently seeking an experienced SmartCOMM Technical Business Analyst to help shape, design, and deliver customer communication solutions within a complex enterprise environment.
This role provides the opportunity to work closely with business stakeholders, delivery teams, and technology partners to drive Customer Communications Management (CCM) initiatives, including legacy template migration, digital forms transformation, and omnichannel communication strategies.
You will play a key role in bridging business and technical teams, translating requirements into scalable SmartCOMM solutions while ensuring best practices, governance standards, and quality outcomes are maintained throughout the delivery lifecycle.
Key Responsibilities
• Partner with business stakeholders to gather, analyse, and refine requirements for SmartCOMM initiatives and customer communication programs.
• Lead and support the design, configuration, and implementation of SmartCOMM solutions aligned to business and regulatory requirements.
• Drive form design, template migration, and digital communication transformation activities within the CCM ecosystem.
• Collaborate with development, integration, and architecture teams to ensure seamless connectivity with platforms such as Guidewire, MuleSoft, and AWS services.
• Provide functional expertise across SmartCOMM capabilities including Advanced Template Designer (ATD), Data Modeler, Draft Editor, Interactive Forms, Approval Workflows, and Data Workflows.
• Translate business requirements into detailed functional specifications, technical designs, and implementation approaches.
• Conduct solution reviews, requirement validation sessions, and quality assurance activities to ensure adherence to design standards and business objectives.
• Support testing activities, including regression testing, defect triage, and issue resolution throughout the project lifecycle.
• Create and maintain project documentation including Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), and solution design artefacts.
• Facilitate workshops, stakeholder meetings, and knowledge-sharing sessions across business and technical teams.
• Ensure solutions are scalable, reusable, and aligned with enterprise architecture and governance standards.
• Work closely with project managers and delivery teams to ensure successful, on-time delivery of SmartCOMM solutions.
• Stay current with SmartCOMM capabilities, CCM trends, and emerging technologies to drive continuous improvement and innovation.
Skills & Experience
• Strong experience in Customer Communications Management (CCM) environments.
• Extensive experience as a Technical Business Analyst with a strong focus on SmartCOMM implementations.
• Proven hands-on experience migrating legacy forms and templates to SmartCOMM platforms.
• Strong understanding of SmartCOMM architecture, solution design, template development, and implementation lifecycle.
• Experience delivering digital forms, customer correspondence, and omnichannel communication solutions.
• Ability to translate complex business requirements into functional and technical specifications.
• Strong knowledge of SmartCOMM components including Advanced Template Designer (ATD), Data Modeler, Draft Editor, Interactive Forms, and Workflow capabilities.
• Exposure to AWS services including IAM, S3, MQ, and supporting DevOps tooling such as Jenkins pipelines.
• Understanding of Guidewire platforms including PolicyCenter, ClaimCenter, and BillingCenter.
• Experience working with integration platforms such as MuleSoft and REST-based APIs.
• Knowledge of XML, XSD, XSL-FO, and structured document generation technologies.
• Familiarity with HTML, CSS, JavaScript, Java/J2EE, and Python.
• Strong understanding of API integration concepts and enterprise application architecture.
• Experience working within Agile delivery environments and large-scale transformation programs.
• Excellent stakeholder engagement, workshop facilitation, and communication skills.
• Strong analytical and problem-solving capabilities with a focus on quality and continuous improvement.
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organisation you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers
Cognizant is committed to providing Equal Employment Opportunities.
Successful candidates will be required to undergo a background check.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
