1. Job Title : PE-Customer Service PR 2. Job Summary : This hybrid customer service role focuses on delivering timely and empathetic support to customers through phone email and chat channels. The professional will handle inquiries resolve issues and document interactions while collaborating with internal teams to improve service quality. The position suits a detail oriented individual with one to two years of hands on customer service experience. 3. Experience : 1 - 2 years 4. Required Skills : Technical Skills: Customer Service Domain Skills: 5. Nice to have skills : Domain Skills:Multi Channel 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Handle customer inquiries through phone email and chat with a calm and solution focused approach that maintains high satisfaction and repeat engagement for the company and its services. -Resolve customer issues by investigating reported problems documenting findings and providing clear and practical resolutions that align with company policies and service quality standards. -Maintain accurate and thorough records of every customer interaction in the customer relationship system to support seamless follow up and data driven service improvements. -Collaborate with cross functional teams such as operations billing and product support to address complex cases and ensure that customers receive comprehensive and timely responses. -Follow defined workflows service level targets and escalation paths to ensure that every case is handled within agreed timelines and contributes to overall team performance metrics. -Provide clear guidance to customers on product features processes and self service options to reduce repeat contacts and empower customers to resolve simple issues independently. -Monitor open cases and pending actions consistently to ensure that no customer request is overlooked and that all commitments made during interactions are fulfilled. -Adapt communication style to diverse customer profiles and channels to ensure that information is easy to understand respectful and aligned with company tone of voice. -Use feedback trends and common issues from daily interactions to suggest practical improvements to knowledge base content scripts and standard operating procedures. -Adhere strictly to data privacy security and compliance requirements while handling customer information to protect customer trust and company reputation. -Participate in regular team huddles training sessions and performance reviews to continually strengthen service skills and stay updated on policy or process changes. -Leverage multi channel tools and platforms to switch smoothly between phone email and chat interactions while maintaining consistent service quality in a hybrid work model. -Assist peers by sharing best practices and supporting case coverage during peak volumes to help the team achieve overall service goals and maintain a stable customer experience. -Qualifications -Possess one to two years of hands on experience in a dedicated customer service role handling direct customer interactions in a structured corporate or service environment. -Demonstrate strong verbal and written communication skills that enable clear professional and empathetic conversations with customers across multiple channels. -Show proven ability to manage customer expectations de escalate tense situations and work toward mutually acceptable solutions that support long term customer relationships. -Exhibit comfort working with multi channel service environments including phone email chat or social platforms and show readiness to learn new tools as needed. -Display solid problem solving and analytical skills with the capacity to quickly understand issues identify root causes and recommend practical resolutions. -Bring experience using customer relationship or ticketing systems along with basic office productivity tools to log cases track progress and prepare simple reports. -Work effectively in a hybrid model by managing time tasks and communication tools responsibly both in office and remote settings while maintaining reliable performance. 9. Job Location : Primary Location :CRHESANA02(BPCRI Heredia HE-AFZ Edificio-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Customer Service PR [85IO69] 11. Demand Requires Travel? : No 12. Certifications Required : NA.
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
