Senior .NET Production Support Engineer

Senior .NET Production Support Engineer

About the role
As a Senior .NET Production Support Engineer, you will make an impact by ensuring the stability, performance, and continuous improvement of mission-critical applications. You will be a valued member of the technology support team and work collaboratively with global delivery teams, stakeholders, and business partners to provide seamless production support.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

In this role, you will:

• Lead incident management and resolution, ensuring timely restoration of services and minimizing business impact
• Drive problem management and root cause analysis, implementing long-term solutions to prevent recurrence
• Coordinate onshore–offshore support teams, ensuring alignment and effective service delivery
• Monitor application performance and system stability, proactively identifying and addressing risks
• Provide stakeholder communication and business support, ensuring alignment with technical and non-technical teams

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Pasadena, California.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.

What you need to have to be considered

• 7+ years of experience
• Strong expertise in C# programming
• Proficiency in .NET Framework and .NET Core
• Hands-on experience with ASP.NET Core (MVC, Web API) and RESTful services
• Extensive experience with Microsoft SQL Server
• Proven experience in production support environments, including troubleshooting and debugging complex issues
• Hands-on experience with logging, monitoring, and diagnostic tools
• Strong problem-solving skills with the ability to resolve critical incidents
• Excellent communication skills with technical and non-technical stakeholders
• Demonstrated ownership and accountability in fast-paced environments

These will help you stand out

• Experience with change management and release support processes
• Familiarity with ITIL-based support models
• Ability to mentor and guide junior team members
• Exposure to continuous improvement and process governance
• Experience working in global delivery models (onshore–offshore coordination)

Salary and Other Compensation:
Applications will be accepted until May 29th, 2026

The annual salary for this position is between $85,000 - $115,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.