Assistente de Marketing Digital

1. Job Title : PE-Sales & Support 2. Job Summary : Join a dynamic global organization as a PE Sales and Support professional working in a hybrid model to enable seamless customer sales operations and post sales assistance while using MS Excel for data driven decisions reporting and forecasting with optional exposure to 3G domain concepts in a collaborative day shift environment. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support day to day sales operations by managing customer information tracking opportunities and updating internal systems to enable accurate and timely sales execution and reporting. -Prepare clear and structured MS Excel reports summarizing sales performance pipeline status and key account metrics to support data driven decision making by business stakeholders. -Analyze sales and support data in MS Excel to identify trends variances and potential issues and share insights that can improve revenue performance and customer satisfaction. -Coordinate with sales marketing and operations teams through virtual and onsite collaboration in the hybrid model to ensure smooth order processing and timely issue resolution. -Respond to internal and external queries related to product information pricing and order status in a professional manner that strengthens customer trust and long term relationships. -Maintain accurate documentation of customer interactions quotations and agreements in approved tools so that records are complete auditable and easy to reference during future engagements. -Monitor service requests and support tickets to ensure that each case progresses within agreed timelines and escalate complex matters to senior team members when necessary. -Contribute to continuous improvement initiatives by documenting recurring issues proposing process enhancements and updating MS Excel based trackers that streamline sales and support workflows. -Collaborate with cross functional stakeholders to validate data reconcile discrepancies and ensure that management dashboards and reports reflect a single consistent view of performance. -Apply basic understanding of 3G and related telecommunications concepts when relevant to customer conversations and documentation enhancing the quality and clarity of information shared with clients. -Participate in training sessions knowledge sharing meetings and mentoring interactions to strengthen expertise in MS Excel sales processes and customer support best practices. -Adhere to company policies compliance requirements and data privacy standards while managing customer and sales information to protect organizational reputation and client trust. -Contribute to team goals by supporting special projects sales campaigns and reporting activities that advance the company mission and create positive impact for customers and society. -Qualifications - Possess foundational experience using MS Excel including formulas sorting filtering and basic data analysis to create accurate sales reports and operational trackers that guide business actions. - Demonstrate ability to learn and apply new MS Excel features such as pivot style summaries or visual charts to present complex sales and support information in a clear and understandable manner. - Exhibit strong written and verbal communication skills to interact effectively with customers and internal teams in a hybrid work environment focused on collaboration and timely responses. - Display analytical thinking and attention to detail when validating sales data checking calculations and resolving discrepancies to maintain integrity of reports and dashboards. - Show adaptability and willingness to work with sales and support tools alongside MS Excel learning new systems quickly to handle changing business requirements and customer needs. - Apply basic awareness or interest in 3G and mobile communication concepts when applicable enabling more informed discussions with stakeholders in telecommunications related engagements. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : none