Application Support Engineer

Application Support Engineer

About the role

As an Application Support Engineer, you will make an impact by designing, supporting, and maintaining secure, reliable enterprise applications across critical business systems. You will be a valued member of the technology delivery team and work collaboratively with business stakeholders, vendors, development, infrastructure, and support teams to ensure stable platforms and a seamless user experience.

In this role, you will:

• Own end-to-end application lifecycle management, ensuring stability, availability, compliance, and alignment with business objectives.
• Manage ITIL processes, including Incident, Change, Release, Problem, and Service Request Management, while maintaining SLA commitments.
• Plan and execute deployments, releases, and environment management activities to support reliable and low-risk production rollouts.
• Administer security and access management controls, including user provisioning, role-based access, entitlement reviews, and regulatory compliance.
• Monitor application health, performance, and security using observability tools such as ELK, while supporting SRE and automation initiatives to improve reliability.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in Ontario, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• Strong experience supporting enterprise applications in production environments, with a focus on reliability, availability, and incident response.
• Hands-on experience with SQL Server, including troubleshooting, data validation, query support, and performance-related analysis.
• Experience managing ITIL processes such as Incident, Change, Release, Problem, and Service Request Management.
• Knowledge of access management practices, including user provisioning, role-based access controls, entitlement reviews, and compliance requirements.
• Experience coordinating application releases, deployments, environment management, and production support activities across cross-functional teams.
  

These will help you stand out

• Experience with observability, monitoring, or logging tools such as ELK.
• Familiarity with Site Reliability Engineering practices, automation, and continuous service improvement.
• Ability to create and maintain technical documentation, runbooks, knowledge articles, and operational procedures.
• Strong collaboration skills with business users, vendors, development teams, infrastructure teams, and support organizations.
• Ability to identify service improvement opportunities, reduce operational risk, and support resilient user experiences.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.