Dutch Speaking Service Desk Representative

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Job details

• Job location: Budapest, Hungary, 9^th District, Mill Park office building

• Role type: permanent

• Full time employment, 40 hours/week

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

• Handling end-user calls and web queries via tools, phone and email

• Documentation and precise administration, logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

• Keep the user informed, own and follow-up ongoing cases

• Maintaining and improving customer satisfaction level

• Advanced or native in DUTCH language and you have upper-intermediate English language skills

• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST

• A university graduate - fresh graduates are welcome!

• You have willing-to-learn attitude & customer focus mindset

• Excellent communication skills – both written and spoken

• Flexible, multitasking, dynamic personality, team player attitude

• You have logical thinking, good problem solving skills

• Open for working in shifts

• Competitive salary package + Annual bonus system + Cafeteria package

• In-house trainings

• Company insurance

• Language course reimbursement

• Free medical services (Medicover)

• All You can Move Sportpass + other discount fitness options

• Home office option from Hungary