Senior Consultant - Customer Journey Expert - Global Archiving & Discovery

Customer Journey Expert – Global Archiving & Discovery

About the role

As a Customer Journey Expert – Global Archiving & Discovery, you will make an impact by driving the design and improvement of enterprise content and records management solutions that enable compliant, data-driven banking operations.

You will be a valued member of the Enterprise Content & Automation / Records Management team, working closely with global stakeholders, product teams, and agile delivery squads to enhance customer and employee journeys through scalable digital solutions.

In this role, you will:

• Lead business analysis across global archiving and records management platforms, supporting onboarding and new feature development
• Gather and structure business requirements, translating them into clear functional tasks for product and technology teams
• Collaborate in agile delivery environments, contributing to product roadmap, backlog prioritisation, and continuous improvement initiatives
• Identify opportunities to simplify processes and automate workflows (e.g. using low-code tools such as Power Automate)
• Act as the voice of the business, ensuring solutions meet regulatory, operational, and customer experience needs

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring time in a client or office location.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting and may evolve based on business and project needs.

What you need to have to be considered

• Experience in business analysis, product ownership, or customer journey roles within a technology or financial services environment
• Strong capability in requirements gathering, data analysis, and process mapping
• Proven ability to translate business needs into structured deliverables (functional requirements, user stories, decision logs)
• Experience working in agile environments, collaborating with cross-functional teams
• Strong stakeholder management and communication skills, including the ability to explain complex topics clearly
• Analytical mindset with the ability to structure complex problems and identify improvement opportunities

These will help you stand out

• Experience in records management, archiving, or data governance domains
• Familiarity with enterprise content platforms or retention solutions
• Exposure to automation tools (e.g. Power Automate or other low-code platforms)
• Understanding of regulatory and compliance requirements in banking or financial services
• Experience working in large, international organisations or transformation programmes

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply—even if you don’t meet every requirement. If you bring relevant experience, transferable skills, and a strong perspective, we’d love to hear from you.