ServiceNow Solution Architect

1. Job Title : Sr. Cloud Architect 2. Job Summary : This role is for a Solution Architect with deep expertise in ServiceNow platforms who will design scalable enterprise solutions while working in a hybrid model. The role requires 18 to 20 years of experience in cloud and platform architecture with a focus on Now Platform implementation strategic solution design and aligning technical roadmaps with business outcomes across global environments. 3. Experience : 18 - 20 years 4. Required Skills : Technical Skills: ServiceNow Now Platform Strategic Leadership Service Now Solution Design & Architecture Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Drive end to end architecture for ServiceNow based solutions that align platform capabilities with strategic business objectives and long term technology roadmaps -Design scalable secure and resilient cloud architectures on the Now Platform that support complex workflows integrations and enterprise service management needs -Coordinate with cross functional teams to translate business requirements into detailed ServiceNow solution designs and implementation blueprints -Guide the definition of reusable ServiceNow architecture patterns and reference implementations that can be applied across multiple business domains and regions -Review solution proposals and technical designs to ensure compliance with enterprise architecture standards security guidelines and regulatory constraints -Collaborate with product owners and process owners to prioritize platform capabilities and ensure that solution designs maximize value and user adoption -Optimize existing ServiceNow implementations by assessing technical debt performance bottlenecks and configuration issues and defining remediation strategies -Drive integration strategies between ServiceNow and external systems using APIs integration tools and data pipelines to ensure consistent and reliable data exchange -Provide architectural governance by participating in design reviews change advisory processes and architecture boards ensuring alignment with cloud and platform principles -Mentor engineering and configuration teams on ServiceNow architecture best practices including configuration management scripting data models and workflow design -Develop comprehensive documentation including architecture diagrams data flows integration specifications and operational guidelines to support ongoing platform operations -Engage with stakeholders to communicate architectural decisions explain tradeoffs and demonstrate how ServiceNow solutions contribute to organizational goals and customer impact -Align ServiceNow solution design with sustainability accessibility and inclusive design principles so that technology outcomes support broader societal and organizational values -Qualifications -Require extensive experience in ServiceNow Now Platform including modules such as IT service management IT operations management and enterprise service management with proven delivery of complex implementations -Require strong background in solution design and architecture for large scale cloud platforms including definition of integration strategies data models and security architectures -Require solid experience applying strategic thinking to technology decisions including roadmap development platform consolidation and optimization of total cost of ownership -Require prior hands on exposure to configuration and customization of ServiceNow components including workflows scripting forms and service portals to ensure practical and implementable designs -Require proven experience working in hybrid work models collaborating with distributed teams and using modern agile delivery practices and tools -Prefer familiarity with complementary cloud platforms such as major public cloud providers to design holistic architectures that blend ServiceNow capabilities with broader cloud services -Prefer experience defining and implementing governance frameworks for platforms including standards for configuration management change control and environment strategy -Prefer exposure to observability monitoring and performance tuning in ServiceNow environments to ensure reliable and highly available services for enterprise users -Prefer experience guiding teams through platform upgrades migration projects and greenfield deployments while minimizing disruption and ensuring backward compatibility -Prefer strong communication and documentation skills to articulate complex architectural concepts to technical and non technical audiences in clear and concise language 9. Job Location : Primary Location :MXHGMEXA01(ITMEX Mexico city - HG MEX COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Sr. Manager - Projects [45PM00] 11. Demand Requires Travel? : No 12. Certifications Required : ServiceNow Certified Technical Architect or ServiceNow Certified Implementation Specialist or equivalent advanced ServiceNow certification