ServiceNow Technical Consultant
About the role
As a ServiceNow Technical Consultant, you will make an impact by translating business requirements into scalable ServiceNow solutions that improve workflows, integrations and user experiences. You will work collaboratively with business stakeholders, project leaders and technical teams to design, deliver and support high-quality platform capabilities.
In this role, you will:
· Analyze business and system requirements, identify dependencies and translate needs into effective ServiceNow solution designs.
· Design, develop, test, implement, maintain and support ServiceNow applications, modules and custom-scoped solutions.
· Build and enhance integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration and IntegrationHub.
· Create and review technical specifications, workflows, test results and documentation; identify and complete corrective actions.
· Resolve complex technical issues independently, recommend reusable solutions and help coordinate assigned project activities to support on-time, high-quality delivery.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
· Bachelor’s degree in Computer Science, Management Information Systems, Business or a related field and 3–5 years of relevant experience, or an equivalent combination of education and experience.
· Hands-on JavaScript development experience on the ServiceNow platform, including custom-scoped applications.
· Experience building ServiceNow integrations using REST APIs, LDAP, Active Directory, JDBC, Orchestration or IntegrationHub.
· Experience with Service Portal, UI Builder, Configurable Workspace, Now Experience Framework, Flow Designer and Automated Test Framework.
· Strong consulting, communication and problem-solving skills, with the ability to collaborate across teams, deliver quality work on schedule and support occasional non-standard shifts or on-call coverage.
These will help you stand out
· Knowledge of ServiceNow Governance, Risk and Compliance or Integrated Risk Management, with related certification.
· Experience with ServiceNow IT Service Management, IT Operations Management or Security Operations.
· ServiceNow Certified Application Developer certification.
· ITIL Foundation certification.
· Experience leading assigned workstreams, coordinating tasks and monitoring delivery performance.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applicants will be accepted till 11/20/2026
The annual salary for this position will be in the range of $92,000 - $102,000 CAD depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
