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Systems Engineer

00068329584


Job Summary

The Systems Engineer role focuses on providing technical support and solutions for end-user tools including Nexthink Windows and networking. This position requires 2 to 4 years of experience in desktop support within a hybrid remote work model. The candidate will ensure seamless operations and contribute to enhancing user experience. This role is for location -Mexico-Santiago and Mexico-Monterrey


Responsibilities

  • - Job Description
  • Provide Install Move Add Change lMAC Break-Fix and end user support activities as required.
  • Where required provide support for the Manufacturing Shop-Floor handhelds laptops and scanner devices.
  • Perform data collection preservation activities as they relate to migrations and or eDiscovery.
  • Stage Build and Image systems with standard client image aka eCore

Job Qualifications

  • Good Communication Skills.
  • Good Analytic Troubleshooting Skills.
  • Strong working knowledge of MS Windows Operating System.
  • Working knowledge of MS Office and basic business application.
  • Good Customer Support Skills.
  • Minimum 2 years desk side support services.
  • Basic knowledge of networks telecom and compute storage.
  • Basic knowledge of mobile device support.

Provide technical support for end-user tools ensuring optimal performance and user satisfaction.

  • Troubleshoot and resolve issues related to Nexthink Windows and networking to maintain system integrity.
  • Collaborate with team members to implement solutions that enhance desktop support services.
  • Monitor system performance and proactively address potential issues to prevent disruptions.
  • Develop and maintain documentation for system configurations and troubleshooting procedures.
  • Assist in the deployment and configuration of software updates and patches.
  • Conduct regular audits of systems to ensure compliance with company standards and policies.
  • Offer guidance and training to users on best practices for utilizing end-user tools effectively.
  • Evaluate and recommend improvements to existing systems to optimize functionality and efficiency.
  • Coordinate with vendors and external partners to resolve complex technical issues.
  • Ensure security protocols are followed to protect sensitive information and maintain data privacy.
  • Participate in team meetings to discuss strategies for improving support services and user experience.
  • Provide feedback to management on system performance and user satisfaction for continuous improvement.


Qualifications

  • Possess strong technical skills in Nexthink Windows and networking essential for effective system support.
  • Demonstrate proficiency in desktop support with a focus on remote troubleshooting and problem-solving.
  • Exhibit excellent communication skills to interact with users and team members effectively.
  • Have a keen attention to detail to identify and resolve technical issues promptly.
  • Show adaptability to work in a hybrid remote environment ensuring consistent support delivery.
  • Display a proactive approach to learning new technologies and improving existing systems.
  • Hold a relevant certification in Windows or networking to validate technical expertise.


Certifications Required

  • CompTIA Network+ or Microsoft Certified: Windows Server Fundamentals

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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