About the role
As a Deskside Support Engineer, you will make an impact by ensuring seamless technology experiences for all users. You will provide expert troubleshooting, proactive support, and high-quality customer service across multiple platforms and devices. Your work will directly impact employee productivity and the smooth operation of IT systems across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role you will
• Deliver technical support via phone, email, remote desktop, and in-person at the Tech Lounge
• Onboard new users including account setup, device provisioning, and software installation
• Deploy and manage mobile devices via Jamf and Intune; troubleshoot configuration, connectivity, and security issues
• Support and maintain desktops, laptops, printers, peripherals, and conference room AV equipment
• Escalate and resolve complex issues in collaboration with IT teams
• Log and track all support activities and resolutions in the ticketing system
• Maintain IT asset records and ServiceNow CMDB throughout the device lifecycle
• Uphold company policies, security standards, and compliance requirements
• Participate in on-call rotations and after-hours support as needed
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Santa Clara, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• Bachelor’s degree in computer science, Information Technology, or related field
• 2+ years in a help desk or IT support role
• Strong troubleshooting skills across Windows and Mac environments
• Experience with MDM platforms including Jamf and Intune, endpoint management via SCCM, and image deployment using PXE boot, Mac imaging, and Intune Autopilot
• Familiarity with IT Asset Management processes and ServiceNow CMDB
• Strong communication skills and a customer-first mindset
• Ability to prioritize and adapt in a fast-paced environment
These will help you stand out
• CompTIA A+, MCDST, or equivalent certification
• Experience with ITIL and service management processes
• Knowledge of networking concepts and protocols
• Experience supporting AV/conference room technology or multi-location teams
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 13th 2026.
The annual salary for this position is between $50,000 - $62000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.