About the role
As a Deskside Support Engineer, you will make an impact by ensuring seamless technology experiences for all users. You will provide expert troubleshooting, proactive support, and high-quality customer service across multiple platforms and devices. Your work will directly impact employee productivity and the smooth operation of IT systems across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Manager.
In this role you will
• Deliver technical support via phone, email, remote desktop, and in-person at the Tech Lounge
• Onboard new users including account setup, device provisioning, and software installation
• Deploy and manage mobile devices via Jamf and Intune; troubleshoot configuration, connectivity, and security issues
• Support and maintain desktops, laptops, printers, peripherals, and conference room AV equipment
• Escalate and resolve complex issues in collaboration with IT teams
• Log and track all support activities and resolutions in the ticketing system
• Maintain IT asset records and ServiceNow CMDB throughout the device lifecycle
• Uphold company policies, security standards, and compliance requirements
• Participate in on-call rotations and after-hours support as needed
Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Santa Clara, CA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
• Bachelor’s degree in computer science, Information Technology, or related field
• 2+ years in a help desk or IT support role
• Strong troubleshooting skills across Windows and Mac environments
• Experience with MDM platforms including Jamf and Intune, endpoint management via SCCM, and image deployment using PXE boot, Mac imaging, and Intune Autopilot
• Familiarity with IT Asset Management processes and ServiceNow CMDB
• Strong communication skills and a customer-first mindset
• Ability to prioritize and adapt in a fast-paced environment
These will help you stand out
• CompTIA A+, MCDST, or equivalent certification
• Experience with ITIL and service management processes
• Knowledge of networking concepts and protocols
• Experience supporting AV/conference room technology or multi-location teams
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.
Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
Applications will be accepted until May 13th 2026.
The annual salary for this position is between $50,000 - $62000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
A comunidade Cognizant:
Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.
- A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
- Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
- Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
- Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.
Quem somos:
Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.
A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.
Disclaimer:
As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.
Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.
Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.
Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.