About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consulting Manager – Business Analyst in Payments you will make an impact by driving improvements across the end-to-end credit card lifecycle, enhancing customer experience, operational efficiency, and regulatory compliance. You will be a valued member of the Banking & Financial Services Team focused on the Payments domain team and work collaboratively with cross-functional stakeholders, including Risk, Compliance, Fraud, and technology teams, as well as client partners.
In this role, you will:
- Lead and deliver improvements across the full credit card lifecycle, including origination, servicing, disputes, payments, and settlements.
- Enhance KYC and AML controls in close partnership with Risk, Compliance, and Fraud teams.
- Improve card application workflows and payment rail integrations, including ACH, SWIFT, FedWire, RTP, and related account management processes.
- Reduce exceptions and accelerate dispute resolution through streamlined processes and automation.
- Optimize servicing operations such as card activation, credit line changes, contact detail updates, and settlement workflows to improve reconciliation accuracy and SLA performance.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you must have to be considered
- Proven experience across the credit card lifecycle, including origination, servicing, disputes, payments, and settlements.
- Hands-on experience delivering process improvements within credit card or payments environments.
- Strong understanding of KYC and AML controls and experience collaborating with Risk, Compliance, and Fraud teams.
- Experience improving card application workflows and integrating payment rails such as ACH, SWIFT, FedWire, and RTP.
- Ability to streamline servicing and settlement operations, with a focus on automation, reconciliation, and SLA performance.
These will help you succeed
- Experience optimizing dispute management and exception handling processes.
- Exposure to account management and servicing transformation initiatives.
- A consulting mindset with the ability to work across business and technology stakeholders.
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between CAD 85,000 –134,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.