Key responsibilities:
· Act as MES Werum PAS|X Service Delivery, serving as the single point of accountability for end-to-end MES operations and services.
· Handle transition, takeover, and operational readiness of MES/PAS‑X systems, ensuring documentation and knowledge continuity.
· Own incident, change, and problem management in ServiceNow (SNOW), including P1/P2 handling, RCA leadership, and corrective/preventive actions.
· Perform daily MES/PAS-X monitoring, respond to alerts, execute SOPs, and coordinate patching, maintenance, and planned/unplanned downtime.
· Drive MES upgrades, releases, backups, and DR activities, including test planning, execution, and validation evidence collection.
· Jointly manage CSV/validation documentation (URS, HDS, SDS, VP, TP, RA, DRP, VSR, TSR, retirement) and support audits and inspections.
· Prepare and maintain SLA dashboards, service reports, incident trends, and compliance metrics.
· Lead continuous service improvement, including automation opportunities, enhancement analysis, and operational optimization.
· Conduct business and technical risk assessments and develop IT service continuity and mitigation plans.
· Manage MES user and security administration, including IDM alignment, access approvals, and reporting interfaces.
· Collaborate closely with technical owners, site operations, vendors, and internal governance teams.
· Ensure compliance with GxP regulations and audit readiness at all times.
· Willing to work in rotational shifts and occasional weekend (Saturday/Sunday) support for maintenance activities, as per project requirements.
Required Skills & Experience
· Strong experience in MES Werum PAS‑X systems.
· Hands-on expertise in ServiceNow (Incident, Change, SLA management).
· Proven knowledge of GxP, validation, audit support, and CSV processes.
· Excellent communication, coordination, and stakeholder management skills.
Benefits Cognizant:
· Be Well program - Designed with flexibility in mind to meet the diverse needs of each associate, provides the physical, mental and financial support needed to navigate life and work. Here are a few highlights of the program:
· Physical and mental wellbeing – Access to benefits and programs that support your physical and mental health
· Private Medical Subscription or Insurance
· Life insurance
· Employee Assistance Program – a variety of mental wellbeing resources designed to support you on your mental health journey
· Life & Work culture – Benefits that empower you to make time for yourself and the things that matter at work and outside of it
· Annual leave – 22 working days
· Professional development - trainings, workshops, certifications - we facilitate access to high quality training programs and certifications on both technical and soft-skills areas, aligned with business needs and personal goals
Please note that only suitable candidates will be contacted. Cognizant and its affiliated companies are firmly committed to protecting your privacy. This Candidate Privacy Notice provides you with all the details on what we do with Personal Information we collect during and after the recruitment process.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
