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Technical Lead

00069597941



Job Summary

The Technical Lead will design implement and optimize virtual desktop infrastructure solutions using Azure Virtual Desktop Citrix VAD and Citrix Cloud in a hybrid work model. The role involves guiding end to end delivery of secure scalable and reliable VDI services ensuring high performance and availability for business users across rotational shifts. The individual will collaborate with cross functional teams to enhance employee productivity and enable sustainable digital workplaces.


Responsibilities

  • Lead the design and implementation of Azure Virtual Desktop environments to deliver secure and scalable virtual workspaces for business applications and daily user operations.
  • Coordinate configuration of Citrix VAD components including resource provisioning and access controls to achieve consistent performance and availability for enterprise workloads.
  • Oversee deployment and optimization of Citrix Cloud based services to standardize VDI management practices and streamline administration for hybrid workplace requirements.
  • Provide advanced troubleshooting for Azure Virtual Desktop sessions and host pools to minimize downtime and promptly resolve complex incidents impacting user productivity.
  • Analyze performance metrics across Citrix VAD and Citrix Cloud platforms to identify capacity issues and execute tuning actions that improve responsiveness and resource utilization.
  • Implement security baselines and compliance controls within VDI solutions to protect data integrity and ensure adherence to organizational governance policies.
  • Collaborate with application owners and infrastructure teams to plan image management patch cycles and upgrades that keep virtual desktops current without disrupting operations.
  • Guide incident and problem management processes for VDI services by documenting root causes and driving preventive measures that reduce recurring issues.
  • Coordinate change management activities for configuration updates and new feature rollouts in Azure Virtual Desktop and Citrix environments to maintain stable production services.
  • Provide technical guidance to support teams by creating knowledge artifacts and runbooks that enhance first time resolution rates for VDI related requests.
  • Engage with stakeholders to gather requirements and translate them into practical VDI solutions that support hybrid work models and rotational shift coverage.
  • Drive automation initiatives around provisioning monitoring and reporting for VDI platforms to reduce manual effort and improve operational consistency.
  • Monitor user experience indicators such as login times session stability and application launch performance to ensure high satisfaction with virtual workspace solutions.

    • Qualifications

  • Demonstrate solid hands on experience in Azure Virtual Desktop design configuration and administration gained over four to six years in VDI focused roles.
  • Apply deep working knowledge of Citrix VAD including delivery groups policies and profiles to build resilient virtual desktop environments for diverse business needs.
  • Utilize practical expertise in Citrix Cloud services to manage hybrid deployments and centralize control of VDI resources across data center and cloud locations.
  • Exhibit strong proficiency in Windows operating systems networking fundamentals and identity management concepts essential for stable and secure VDI infrastructures.
  • Show capability in using monitoring tools and log analysis techniques to diagnose performance issues and optimize session reliability across VDI platforms.
  • Bring experience working in hybrid work setups and rotational shift patterns ensuring consistent support coverage for global user communities.

    • Certifications Required

    Azure Virtual Desktop Specialty or Citrix Certified Associate Virtualization or equivalent VDI certification.

    About Cognizant: 
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Additional employment information
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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