Job Summary
Join a global brand safety and platform enablement team focused on monitoring Japanese language email marketing content ensuring accurate translation to English and alignment with company policies. This office based role with rotational shifts supports safe customer engagement by reviewing campaigns flagging risks and enhancing trust in digital communications across markets.
Responsibilities
- Review Japanese email marketing campaigns to identify potential brand safety issues and ensure compliance with internal policies and external regulations supporting a trustworthy digital communication environment for customers and partners.
- Analyze Japanese content contextually to detect misleading claims offensive expressions or policy violations documenting findings clearly so that marketing and compliance teams can take timely corrective actions.
- Translate Japanese email content into accurate and nuanced English preserving intent and tone so downstream stakeholders can make informed decisions about campaign optimization and risk mitigation.
- Collaborate closely with email marketing technology teams to validate that campaign configurations follow brand safety rules and deliverability best practices helping maintain high quality outreach to subscribers.
- Monitor platform dashboards and reporting tools for anomalies in Japanese language campaigns such as unexpected spikes in complaints or unsubscribes and escalate concerns using established workflows.
- Provide concise review summaries and recommendations in English for each assessed campaign enabling marketers to adjust subject lines body copy and calls to action to reduce brand and reputational risk.
- Apply Japanese reading and writing skills to evaluate nuanced phrasing regional expressions and cultural references ensuring that email content is respectful inclusive and aligned with global brand standards.
- Support rotational shift operations by handling assigned queues of Japanese email assets meeting defined turnaround times and quality metrics to keep campaign launches on schedule.
- Coordinate with internal stakeholders in marketing operations and customer experience to share insights about recurring issues in Japanese campaigns and propose practical improvements to templates and workflows.
- Use standardized checklists and brand safety frameworks to conduct structured quality reviews ensuring consistency of evaluation across different campaigns senders and audience segments.
- Document review outcomes and actions in approved tools with clear rationales enabling transparent audit trails and continuous refinement of brand safety controls across platforms.
- Contribute feedback on rules and keyword libraries for Japanese content screening helping refine automated detection models and reduce false positives or missed risks in email monitoring.
- Support training and knowledge sharing by capturing examples of high risk and best practice Japanese email content aiding future onboarding and reference for peers in the brand safety function.
Qualifications
- Demonstrate proficiency in reading and writing Japanese and speaking Japanese to interpret complex marketing messages accurately and communicate findings to internal teams.
- Apply solid understanding of Japanese to English translation techniques to convey meaning precisely avoiding ambiguity that could impact compliance or customer perception.
- Bring foundational exposure to email marketing technology concepts such as templates campaigns deliverability and subscriber segmentation to understand context behind content reviews.
- Utilize familiarity with digital marketing practices to recognize patterns in promotional messaging lifecycle campaigns and transactional emails that may influence brand safety risks.
- Show ability to work effectively in a structured work from office setting with rotational shifts maintaining focus and quality across varying schedules and workload volumes.
- Exhibit strong attention to detail and documentation skills to record review outcomes in an organized manner that supports audit requirements and continuous improvement.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
