Job Summary
This hybrid night shift role focuses on specialized accounts receivable and order to cash operations including dispute management across global customer portfolios. The role ensures accurate invoice processing timely collections and risk controlled credit practices directly supporting predictable cash flow healthy working capital and reliable financial reporting for the organization.
Responsibilities
- Manage complex end to end accounts receivable activities for assigned customer portfolio ensuring timely invoicing collection application and accurate open item management
- Drive dispute management resolution by analyzing root causes coordinating with internal teams and customers and implementing corrective actions to reduce recurring issues
- Coordinate finance order to cash processes from customer order validation through billing and cash application ensuring adherence to internal controls and compliance standards
- Monitor and optimize aging reports and days sales outstanding indicators and recommend targeted actions that improve cash flow and reduce overdue receivables
- Perform detailed reconciliation of customer accounts investigating mismatches and correcting billing or allocation errors to maintain clean and reliable ledgers
- Collaborate with sales operations and customer service teams to clarify contract terms pricing conditions and delivery status that impact invoicing and dispute handling
- Prepare clear performance reports and insights on accounts receivable and dispute management trends enabling management to make informed business decisions
- Execute standardized hybrid work model activities across onsite and remote settings including secure handling of financial data and adherence to company policies
- Conduct quality checks on order to cash transactions to ensure process accuracy compliance with finance guidelines and minimal audit observations
- Respond promptly and professionally to customer queries regarding invoices statements and payment expectations reinforcing trust and long term business relationships
- Utilize financial tools and enterprise systems to track disputes automate reminders and support efficient collection strategies aligned with organizational goals
- Adapt to night shift schedules while maintaining high attention to detail consistent productivity levels and reliable cross region communication within global teams
- Support continuous improvement initiatives by proposing enhancements to order to cash and accounts receivable workflows that strengthen company performance and stakeholder value
Qualifications
- Apply strong practical knowledge of dispute management techniques to evaluate case severity prioritize actions and achieve timely resolution for customers
- Use deep understanding of finance order to cash cycles to interpret process dependencies spot control gaps and ensure compliance with organizational policies
- Demonstrate solid expertise in accounts receivable operations including billing cash application and reconciliation for medium to large multinational portfolios
- Leverage domain experience in order to cash and accounts receivable to translate business scenarios into clear process steps and actionable improvement recommendations
- Employ advanced analytical and spreadsheet skills to assess aging data identify payment patterns and support accurate forecasting of cash collections
- Communicate clearly with internal stakeholders and customers using structured explanations and well documented evidence to resolve disputes and billing concerns
- Apply familiarity with hybrid work models and night shift routines to coordinate effectively with cross border teams while maintaining personal productivity and wellbeing
Certifications Required
Certification in accounts receivable or credit management such as Certified Credit and Risk Analyst or equivalent finance process credential
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
