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Business Analyst

00070828851


Job summary

This hybrid role seeks an experienced business analyst with deep expertise in SFDC Knowledge and SFDC Lightning to translate complex business needs into scalable Salesforce solutions for a global organization. The analyst will collaborate across functions to optimize processes enhance user experiences and ensure high quality delivery within a day shift framework without travel requirements.


Responsibilities

  • Analyze end to end business processes and translate stakeholder needs into detailed SFDC Knowledge and SFDC Lightning requirements that support scalable and sustainable enterprise solutions
  • Collaborate with cross functional teams to gather clarify and validate business requirements ensuring alignment with organizational objectives and Salesforce platform capabilities
  • Design comprehensive user stories and acceptance criteria for SFDC Lightning features that improve efficiency user experience and data accuracy across global operations
  • Develop detailed functional specifications and process documentation that enable development configuration and testing teams to implement Salesforce solutions with minimal rework
  • Coordinate and perform impact analysis for proposed Salesforce changes assessing dependencies risks and benefits to guide decision making and release planning
  • Support configuration and optimization of SFDC Knowledge articles and Lightning components to ensure information is easily searchable accurate and helpful for internal and external users
  • Conduct end user workshops and demos to validate SFDC Lightning functionalities gather feedback and drive adoption of newly implemented features and enhancements
  • Partner with quality assurance teams to define test strategies and scenarios ensuring comprehensive validation of Salesforce functionalities data integrity and integrations
  • Monitor key performance metrics related to Salesforce usage and business outcomes and recommend targeted improvements that increase productivity and operational excellence
  • Provide day to day analytical support for Salesforce users by investigating issues performing root cause analysis and proposing sustainable solutions that reduce recurring problems
  • Coordinate with technical teams on integration requirements and data flows to ensure Salesforce remains a reliable source of truth within the broader enterprise application landscape
  • Document change requests release notes and process updates clearly so business and technical teams have shared understanding of Salesforce changes and their expected impact
  • Drive continuous improvement initiatives using insights from SFDC reports dashboards and user feedback to refine processes and support the company mission of delivering better services to society


Qualifications

  • Bring eight to twelve years of progressive experience as a business analyst with significant exposure to large scale enterprise systems and complex stakeholder environments
  • Demonstrate strong hands on expertise in SFDC Knowledge including structuring categories managing article lifecycle and enabling effective search and consumption for diverse user groups
  • Exhibit proven experience working with SFDC Lightning components and configurations with the ability to translate business needs into intuitive lightning pages and workflows
  • Apply solid understanding of Salesforce data models validation rules and automation tools such as flows to design solutions that maintain data quality and process consistency
  • Show case experience working in hybrid work models and collaborating effectively using digital tools to coordinate requirements workshops reviews and support activities
  • Use advanced analytical and problem solving skills to interpret data identify trends and present actionable insights that guide strategic and operational decisions
  • Communicate clearly with both technical and nontechnical stakeholders using structured documentation and presentations to ensure shared understanding and commitment
  • Display familiarity with standard business analysis frameworks including requirements elicitation process mapping and use case modeling tailored to Salesforce environments
  • Utilize practical knowledge of day shift operations in multinational companies ensuring timely coordination with global stakeholders while maintaining healthy work routines


Certifications Required

Salesforce Certified Administrator or Salesforce Certified Business Analyst recommended with any relevant SFDC Lightning credential preferred

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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