About the Role
We are looking for an experienced IT Asset Management Specialist to manage hardware and software assets throughout their complete lifecycle, from procurement and receipt through deployment, support, audit, replacement, and disposal.
In this role, you will maintain an accurate, compliant, and well-governed asset repository in ServiceNow. You will help improve asset utilization, control costs, mitigate operational and compliance risks, and provide reliable insights for budget planning and decision-making.
The position combines hands-on IT asset administration with lifecycle management, vendor coordination, compliance, reporting, and stakeholder support.
Key Responsibilities
ServiceNow IT Asset Management
• Develop, implement, and maintain procedures for tracking IT assets in ServiceNow.
• Work with ServiceNow Hardware Asset Management Professional (HAM Pro) and Software Asset Management Professional (SAM Pro).
• Maintain complete and accurate hardware and software asset records.
• Investigate and resolve discrepancies in the asset repository.
• Scan equipment upon receipt and register it accurately in the asset management database.
Asset Lifecycle Management
• Manage IT assets throughout their full lifecycle, including receipt, deployment, support, replacement, and disposal.
• Monitor asset status and utilization to maximize value and reduce operational risks.
• Coordinate the replacement and compliant disposal of obsolete or ineffective assets.
• Organize asset disposals for both local and remote locations.
• Maintain appropriate inventory levels for office-based and remote operations.
• Ensure assets are received from vendors and delivered to end users in a timely manner.
Procurement and Vendor Coordination
• Coordinate with external vendors regarding asset procurement and contract-related activities.
• Support contract negotiations relating to IT hardware, software, and associated services.
• Respond to queries concerning order status, shipping, delivery, and quality discrepancies.
• Work with vendors and internal stakeholders to resolve supply or fulfilment issues.
Compliance, Audit, and Security
• Ensure that IT assets are managed in accordance with internal asset management policies, software licensing terms, and applicable regulations.
• Conduct regular audits of hardware and software assets.
• Support software licence compliance and asset governance activities.
• Help safeguard the privacy, security, and integrity of IT assets and associated asset information.
• Identify asset-related compliance gaps and support appropriate corrective actions.
Reporting, SLAs, and Performance Management
• Develop and maintain reports covering asset utilization, compliance, financial metrics, performance, and value.
• Analyse ITAM data and translate findings into practical insights for stakeholders.
• Produce ad hoc reports when required.
• Monitor and report on ITAM key performance indicators.
• Use KPI results to identify process improvement opportunities.
• Deliver asset management services in line with agreed service-level agreements.
• Collaborate with the wider IT team on budget forecasting and cost-saving opportunities.
Stakeholder and End-User Support
• Provide a high standard of service to internal and external stakeholders.
• Track asset-related requests and communicate timelines and expectations clearly.
• Support field personnel with troubleshooting relating to IT assets.
• Collaborate effectively across departments and with external suppliers.
• Contribute to special projects and broader IT operational initiatives as required.
Required Skills and Experience
• Hands-on knowledge of ServiceNow IT Asset Management, including HAM Pro and SAM Pro.
• Demonstrable experience developing and implementing asset-tracking procedures in ServiceNow.
• Strong understanding of IT asset lifecycle management.
• Good knowledge of software licensing and compliance principles.
• Experience maintaining accurate hardware and software inventories.
• Strong reporting and analytical skills, with the ability to use data to support operational and financial decision-making.
• Strong organizational skills and close attention to detail.
• Effective communication and customer service skills.
• Ability to collaborate across departments and work constructively with external vendors.
• Ability to manage competing priorities while maintaining accurate records and reliable service delivery.
What we offer:
• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!
Diversity and Inclusion at Cognizant:
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see https://careers.cognizant.com/global/en/diversity-and-inclusion
Recruiter contact details:
Name: Nikoletta Katona
Email: [email protected]
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
