Field Services Engineer (d/f/m)
Location: Stuttgart, Germany
Work Model: Onsite
Your Tasks
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
- Analyze, resolve, respond to, and document end user inquiries
- Install desktop/Laptop software using approved tools
- Troubleshoot operating system
- Troubleshoot connection issues with LAN/WAN
- Update tickets with accurate and timely records of work performed, and resolution detail
- Maintain and contribute to a knowledge base
- Coordinate hardware warranty repair
- Escalate to 3rd party vendors when necessary
- Responsible for raising and coordinating problem management issues
- Strong understanding and skills in SLA, KPI Management
Your Profile
- 2–3 years of hands-on IT support experience, with a strong focus on end‑user support.
- Experience working in factory or manufacturing environments is highly desirable.
- Proficiency in core IT support functions, including:
- Active Directory user and group administration
- Operating system imaging and deployment processes
- Software installation, imaging tools, and automated help desk/ticketing systems
- Troubleshooting within Windows desktop environments (network connectivity, OS issues, Microsoft Office suite, PC hardware, printers)
- Installation and configuration of network and local printers
- Solid understanding of networking and security concepts, including TCP/IP and Windows Security (Share and NTFS permissions).
- Extensive knowledge of Windows operating systems and related configuration.
- Basic understanding of infrastructure components, such as servers, switches, routers, and data center hardware.
- Foundational knowledge of backup technologies and related procedures.
- Proven ability to work effectively in team‑oriented, multi‑tower, and vendor‑integrated environments.
- Strong organizational and multitasking skills, with the ability to prioritize workloads efficiently.
- Adaptability to new processes, procedures, and rapidly changing environments.
- Capability to handle and protect confidential information with a high level of integrity.
- Excellent verbal and written communication skills.
- Strong customer service mindset, with a track record of delivering services on time and achieving high levels of end‑user satisfaction.
- Ability to communicate complex technical issues in a clear and understandable manner to non‑technical users and management.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.