Job Summary
Contribute as a technical lead for end user computing services focusing on Windows environments networking fundamentals and high quality desktop support for office based staff. Collaborate with cross functional teams to resolve incidents optimize configurations and maintain device stability while promoting standardized practices and reliable service delivery for a large multinational organization. This is for Field services support roles.
Responsibilities
- Provide advanced troubleshooting for Windows operating systems by diagnosing complex incidents and applying precise remediation steps to restore stable and secure workstation performance for office based users.
- Oversee end user desktop support by coordinating ticket handling prioritizing critical issues and ensuring timely resolution that minimizes disruption to daily business operations within the office.
- Guide team members on standard procedures for software installation patching and configuration on Windows devices to maintain compliance with organizational policies and reduce security exposure.
- Coordinate with networking teams to analyze connectivity issues affecting desktops validate configuration changes and confirm that user access to internal and external resources remains reliable and efficient.
- Document incident patterns root causes and permanent fixes in a structured knowledge base so that future requests can be resolved faster and with greater consistency across the support function.
- Collaborate with application owners to validate compatibility of new or updated software with supported Windows builds and to plan deployment waves that safeguard system stability and user productivity.
- Perform routine health checks on critical desktop services such as authentication clients endpoint security tools and remote management agents to detect anomalies and address them before they impact larger user groups.
- Engage with internal customers to gather clear descriptions of issues set realistic expectations on resolution timelines and provide transparent status updates that build trust in the support function.
- Implement and refine monitoring and alerting configurations for desktop infrastructure so that emerging performance or capacity concerns are detected early and addressed with targeted corrective actions.
- Coordinate small scale implementation tasks such as device rollouts hardware upgrades and configuration standardization activities to keep the workstation environment current and aligned with architectural guidelines.
- Review service metrics including resolution times ticket aging and repeated incident categories to identify improvement opportunities and recommend process adjustments that raise overall support quality.
- Support audit and compliance activities by maintaining accurate asset information validating configuration baselines and providing clear technical evidence that demonstrates adherence to company controls.
- Participate in continuous improvement initiatives by suggesting enhancements to tools workflows and documentation that make desktop support more efficient and responsive for office based colleagues.
Qualifications
- Exhibit strong experience working with Windows desktop operating systems including installation configuration policy application and maintenance activities in a structured corporate environment.
- Demonstrate solid understanding of networking fundamentals such as IP addressing name resolution routing concepts and common connectivity troubleshooting methods as applied to end user devices.
- Display practical background in desktop support covering incident handling hardware and software diagnostics user assistance and coordination with other technical teams to reach durable resolutions.
- Apply clear communication skills to explain technical findings in straightforward business language and to collaborate effectively with colleagues across varied technical and functional domains.
- Show ability to follow defined procedures while also recognizing situations that require escalation or creative problem solving to protect system stability and business continuity.
- Utilize experience with remote and on site diagnostic tools such as endpoint management clients and system logs to investigate complex problems without disrupting user activity more than necessary.
- Maintain an attitude of continuous learning by staying informed about new Windows features security updates and industry practices that can improve reliability and efficiency of desktop services.
Certifications Required
Microsoft Certified Modern Desktop Administrator or equivalent Windows endpoint certification preferred.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
