1. Job Title : PE-Sales & Support 2. Job Summary : Contribute to sales and support activities for products and services in a hybrid work model using strong MS Excel skills to manage data generate reports and track customer metrics. Support day shift operations by responding to customer requests preparing sales documentation and coordinating with internal teams. Apply any exposure to 3G to better understand customer needs and solutions. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support daily sales operations by preparing structured MS Excel reports that track leads opportunities conversions and revenue trends enabling timely business decisions for the sales team. -Manage and update customer and prospect data in MS Excel based trackers ensuring accuracy completeness and consistency so that sales and support teams can rely on trustworthy information. -Respond to customer inquiries via approved communication channels during day shifts providing clear and prompt information about products and services while maintaining high satisfaction levels. -Coordinate with internal sales and support stakeholders to follow up on open requests ensuring that each customer interaction is documented in MS Excel logs for transparency and traceability. -Prepare periodic sales performance summaries using MS Excel functions such as pivot tables formulas and charts enabling management to review progress against targets and identify improvement areas. -Support the creation of quotes proposals and basic order documentation by gathering inputs from sales colleagues and organizing data in standardized MS Excel templates. -Collaborate with cross functional teams to resolve customer issues by gathering relevant details validating information in MS Excel trackers and escalating cases to the appropriate owners when required. -Maintain accurate records of support tickets feedback and resolutions using structured MS Excel sheets so that recurring issues can be analyzed and addressed proactively. -Conduct basic data quality checks in MS Excel such as identifying duplicates missing fields and inconsistent formats to enhance the reliability of sales and support analytics. -Use any knowledge of 3G technology to better understand customer requirements for connectivity products or services and to communicate more effectively with technical or presales colleagues. -Assist in preparing weekly and monthly dashboards in MS Excel that highlight key metrics such as response times resolution rates and customer satisfaction indicators supporting continuous improvement. -Support training and onboarding efforts for new team members by sharing best practices for using MS Excel templates trackers and dashboards in daily sales and support workflows. -Adapt to the hybrid work model by effectively managing tasks both onsite and remotely ensuring consistent communication timely report sharing and seamless participation in virtual meetings. -Qualifications -Possess foundational experience working with MS Excel including sorting filtering basic formulas and chart creation to manage and interpret sales and support data accurately. -Demonstrate the ability to learn and apply advanced MS Excel features such as pivot tables and lookup functions over time to enhance reporting depth and analytical insight. -Exhibit strong written and verbal communication skills that support clear customer interactions and precise documentation of information in MS Excel trackers. -Display an organized and detail oriented working style that helps maintain accurate records avoid data errors and meet deadlines in a fast paced sales and support environment. -Bring an eagerness to understand telecom or connectivity concepts with any exposure to 3G networks considered beneficial for engaging with relevant customer use cases. -Show capability to collaborate effectively within a hybrid work setup by using digital tools and scheduled check ins to stay aligned with the broader sales and support team. -Demonstrate problem solving aptitude and a customer focused mindset that enables the identification of issues analysis of data in MS Excel and contribution to practical solutions. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : none
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
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