Job Summary
This hybrid role focuses on managing product information and master data for a multinational organization ensuring high quality SAP material and customer master records that support critical business operations. The talent will handle complex data processes during night shifts enabling reliable information flow consistent reporting and improved decision making for global stakeholders.
Responsibilities
- Manage end to end SAP material master data processes to ensure accurate complete and timely information that supports procurement production and sales workflows across global operations.
- Coordinate SAP customer master data setup and maintenance to enable seamless order management billing and customer service activities with consistent and reliable records.
- Monitor master data quality by performing regular audits validations and corrections that reduce errors rework and downstream process failures.
- Design standardized master data processes and guidelines that promote consistency reduce duplication and align with organizational governance policies.
- Collaborate with cross functional teams in procurement sales finance and logistics to capture new master data requirements and translate them into clear actionable data change requests.
- Analyze recurring master data issues to identify root causes and propose improvements that enhance stability data reliability and user satisfaction.
- Configure and maintain SAP attributes views and data fields related to material and customer master information to support new business scenarios and regulatory needs.
- Prepare and maintain detailed process documentation work instructions and data dictionaries that help teams understand and follow standard master data practices.
- Coordinate data migration and mass upload activities by preparing templates validating input files and executing controlled changes in line with audit requirements.
- Handle critical night shift production support tasks by resolving master data incidents answering user queries and restoring normal operations within agreed timelines.
- Communicate clearly with business stakeholders to explain data changes their implications and the expected benefits on operational efficiency and service quality.
- Track key performance indicators such as data defect rates and turnaround times to measure process effectiveness and propose targeted improvements.
- Ensure compliance with internal controls and external regulations by applying governance checks and maintaining detailed records of master data changes.
- Align master data initiatives with the organization purpose by enabling transparent product and customer information that supports sustainable and responsible business decisions.
Qualifications
- Describe professional background with five to nine years in master data management focusing on SAP material and customer master processes within complex enterprise environments.
- Demonstrate hands on experience in SAP material master data configuration maintenance validations and impact analysis across multiple business modules.
- Show proven expertise in SAP customer master data including customer hierarchies partner functions account groups and data quality controls.
- Apply strong domain understanding of master data management concepts such as data ownership stewardship lifecycle and governance frameworks.
- Highlight experience with customer and material master domains covering product structures classifications pricing relevant fields and customer segmentation attributes.
- Utilize analytical skills to evaluate data quality metrics identify patterns and recommend corrective and preventive actions for data issues.
- Exhibit ability to work in hybrid and night shift models while coordinating with distributed teams and meeting service level expectations.
- Reference experience using tools or methods for mass data uploads cleansing activities and standardization efforts within SAP environments.
- Articulate strong communication and documentation skills that support clear stakeholder alignment and smooth onboarding of new team members.
- Emphasize adaptability to evolving business requirements and continuous learning in master data management practices and SAP capabilities.
Certifications Required
SAP Certified Application Associate in master data or equivalent SAP certification related to material or customer master management
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
