1. Job Title : PE-Sales & Support 2. Job Summary : This hybrid role in a global organization focuses on providing proactive sales operations support and responsive customer assistance while leveraging strong MS Excel capabilities. The professional will collaborate with sales teams to manage data prepare reports and improve sales processes in a structured day shift environment. The position suits early career talent with a passion for telecom sales support including evolving technologies such as 3G. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: MS Excel Domain Skills: 5. Nice to have skills : Domain Skills:3G 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : -Support sales teams by preparing accurate and timely sales reports using MS Excel ensuring that performance insights are clearly structured and easy to interpret for business decisions. -Manage and update sales pipelines in standardized templates ensuring that opportunity status value and timelines are consistently maintained for effective forecast tracking. -Analyze customer and product data in MS Excel creating summaries pivot based views and trend comparisons that enable sales partners to identify growth opportunities and risk areas. -Coordinate with internal stakeholders across functions to gather relevant information for proposals and quotations ensuring that responses to customers are complete accurate and delivered on time. -Create and maintain pricing discount and promotion trackers in MS Excel helping teams adhere to commercial guidelines while supporting competitive offers to customers. -Respond to customer queries via approved communication channels providing clear updates on order status basic technical information and escalation paths when needed. -Document frequently asked questions process steps and standard responses ensuring that knowledge is captured and reused to improve response quality and reduce turnaround time. -Support preparation of sales presentations and internal review documents by compiling data charts and summaries that highlight key performance metrics and action items. -Monitor adherence to agreed service levels for sales support activities recording response times and completion rates in structured logs that help improve operational efficiency. -Collaborate with senior team members to validate data integrity across multiple sources rectifying inconsistencies in customer details product mapping and revenue attribution. -Assist in basic analysis of telecom domain trends related to services such as 3G summarizing market movements and customer needs that can inform sales conversations and solution positioning. -Contribute to continuous improvement initiatives by suggesting enhancements to templates reports and workflows helping the organization deliver more reliable and scalable sales support. -Adhere to organizational compliance guidelines and data privacy standards in all sales support activities ensuring that customer and business information is handled in a controlled secure and ethical manner. -Qualifications -Exhibit strong proficiency in MS Excel including functions pivot tables and charting enabling creation of structured reports and analytical views that support informed sales decisions. -Demonstrate basic understanding of telecom concepts such as data services and 3G offerings allowing effective communication with teams working in connectivity and related services. -Display clear communication skills and structured documentation practices ensuring that interactions with internal stakeholders and customers remain professional and dependable. -Show capacity to learn quickly in a sales operations environment adapting to new tools processes and reporting requirements with guidance from more experienced colleagues. -Bring customer oriented thinking and problem solving mindset supporting timely resolution of queries and contributing to positive customer experiences. -Operate effectively in a hybrid work model by managing time tasks and collaboration activities in both on site and remote settings while maintaining consistent productivity. -Apply basic analytical reasoning to interpret sales trends and performance patterns supporting identification of areas where targeted actions can improve revenue or customer satisfaction. 9. Job Location : Primary Location :BRSPSAOA05(BPBRA Sao Paulo SP-Avenida das COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : PE-Sales & Support [85OA19] 11. Demand Requires Travel? : No 12. Certifications Required : none
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
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