Patient Advocate – Bilingual Spanish and English
Grade: Senior Process Executive (SPE)
Location: Chicago, IL – split across two hospital sites (travel required)
Schedule: Saturday – Wednesday, 10:00 AM – 6:30 PM; Thursday and Friday off
Bilingual Requirement: Fluent English and Spanish required
Work Locations
This role is split between two hospital sites each week. Candidates must be able to travel reliably between both locations as part of their regular schedule:
• Chicago, IL 60608 – 3 days per week
• Chicago, IL 60629 – 2 days per week
Job Purpose
The Patient Advocate coordinates activities to help ensure Medicaid or other eligible funding for healthcare services is received for patients. The role assists patients and others with completing applications, forms, and other required paperwork.
Duties and Responsibilities
• Collect and review patient information to determine eligibility.
• Assist patients with forms, applications, and other required paperwork.
• Prepare and review documents for accuracy and completeness.
• Provide technical assistance regarding agency issues, services, and programs.
• Maintain and/or create files and record-keeping systems; sort, label, file, and retrieve documents and other materials.
• Ensure adequate documentation is maintained.
• Manage a caseload and retrieve, maintain, and communicate required reports.
• Maintain databases and accurate records.
• Develop and maintain professional relationships with hospital staff across both assigned sites.
• Maintain confidentiality and adhere to EMTALA and HIPAA guidelines.
• Work effectively with diverse groups and demonstrate strong communication, organization, administrative, and time-management skills.
• Travel reliably between Mt. Sinai Hospital and Holy Cross Hospital as scheduled, and to other work sites as needed.
• Perform other duties as assigned.
Skills and Competencies
• Administrative, organizational, and detail-oriented skills
• Strong oral and written communication in both English and Spanish
• Customer service and professionalism
• Ability to work independently and as part of a team
• Problem-solving, analytical, and time-management skills
• Diplomacy, cooperation, and adaptability to change
• Telephone etiquette
• Proficiency with Microsoft Office, including Word, Excel pivot tables, Project, and PowerPoint
• Ability to learn and adapt to new technologies and use available resources effectively
• Ability to manage difficult or emotional customer situations professionally and respond promptly to service needs
Additional Job Requirements
• Analytical: Synthesize information, collect and research data, and use judgment and experience to support workflows and procedures.
• Continuous Learning: Seek feedback, pursue development opportunities, and continuously build and share knowledge and skills.
• Job Knowledge/Technology: Demonstrate required job knowledge, use resources effectively, adapt to new technologies, troubleshoot problems, and maintain current technical skills.
• Problem Solving: Identify and resolve problems in a timely manner, analyze information, and develop alternative solutions.
• Communication and Teamwork: Communicate clearly, listen effectively, keep others appropriately informed, collaborate well, welcome feedback, and support team goals.
• Language Skills: Read and interpret business, professional, technical, or regulatory materials; prepare reports, correspondence, and procedure documents; and effectively present information.
• Mathematical Skills: Perform basic calculations involving whole numbers, fractions, decimals, rates, ratios, and percentages, and interpret basic graphs.
• Reasoning Ability: Apply common-sense understanding to written, oral, or diagram-based instructions and address problems involving multiple variables in standardized situations.
Experience and Qualifications
• 1+ year of experience in healthcare, medical insurance, a hospital, or a clinic.
• High school diploma or GED required; associate degree or equivalent from a two-year college is a plus.
• Fluent Spanish required.
• Comfortable working in a fast-paced, diverse environment.
• Ability to work independently and collaboratively within a team.
• Excellent communication skills for interacting with patients and hospital staff.
• Ability and willingness to travel locally between Mt. Sinai Hospital and Holy Cross Hospital, and to other work sites as needed.
• Proficiency in Microsoft Office, including Word, Excel pivot tables, Project, and PowerPoint.
• Familiarity with medical terminology and healthcare processes.
Compensation
The hourly wages for this position is $23 - $25 depending on experience and other qualifications of the successful candidate.
Applications will be accepted until 10/30.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
