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Program Manager

00070656525



Job Summary

Program Manager role for a multinational organization focusing on strategic delivery of initiatives built on Adobe Experience Platform and Adobe Journey Optimiser. The position oversees complex hybrid model programs ensuring high quality customer experiences operational excellence and alignment with business goals while coordinating diverse teams and stakeholders across day schedules.


Responsibilities

  • Drive end to end program planning for Adobe Experience Platform and Adobe Journey Optimiser initiatives ensuring clear scope timelines and resource alignment across hybrid work arrangements
  • Oversee execution of multiple concurrent projects under the program portfolio ensuring that deliverables built on Adobe Experience Platform meet agreed quality and performance benchmarks
  • Coordinate cross functional teams including business product engineering and marketing to ensure integrated customer journeys are designed and implemented through Adobe Journey Optimiser
  • Manage program governance by setting up recurring forums metrics dashboards and status reporting that enable transparent oversight of Adobe Experience Platform related work
  • Ensure strong stakeholder engagement by regularly communicating progress risks and dependencies and by aligning expectations for all Adobe Journey Optimiser features delivered within the program
  • Monitor program risks and issues proactively by identifying dependencies across projects and driving mitigation actions that safeguard timelines budgets and experience quality
  • Guide solution and architecture discussions with technical leads to ensure that Adobe Experience Platform configurations and Journey Optimiser workflows support scalable and resilient program outcomes
  • Optimize program processes by refining release plans intake mechanisms and change management approaches so that teams can deliver enhancements on Adobe Experience Platform efficiently
  • Support data driven decision making by partnering with analytics and experience teams to interpret performance signals from customer journeys and adjust program priorities accordingly
  • Collaborate with operations teams to ensure that run support processes for Adobe Experience Platform and Adobe Journey Optimiser are well defined documented and sustainable over time
  • Champion continuous improvement within the program by capturing lessons learned after major releases and translating them into actionable improvements for future AEP and journey optimization efforts
  • Align program outcomes with organizational purpose by ensuring that experience solutions delivered through Adobe Experience Platform and Adobe Journey Optimiser contribute to better customer engagement and positive social impact
  • Maintain adherence to compliance security and privacy requirements across all program activities ensuring that customer data used in Adobe Experience Platform journeys is handled responsibly

    • Qualifications

  • Demonstrate deep hands on experience in managing complex programs that rely on Adobe Experience Platform including orchestration of data driven experiences and integration with enterprise ecosystems
  • Bring substantial exposure to Adobe Journey Optimiser including configuration of journeys audience management and optimization of omni channel customer interactions within large scale environments
  • Apply strong program management capabilities such as portfolio coordination schedule management financial tracking and governance suited for day shift hybrid work models
  • Utilize advanced stakeholder management communication and negotiation skills to keep diverse business and technology partners aligned on Adobe Experience Platform and journey optimization priorities
  • Exhibit solid understanding of agile and iterative delivery practices enabling structured yet flexible execution of programs that depend on evolving customer experience requirements
  • Leverage experience in domains related to program management to contextualize customer journeys and translate strategic objectives into clear deliverables and measurable outcomes
  • Use analytical and problem solving skills to interpret data from Adobe Experience Platform and journey performance indicators and convert insights into targeted program level improvements

    • About Cognizant: 
    Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

    Additional employment information
    Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

    Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

    If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

    Benefits that help you thrive and grow

    Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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    Financial wellbeing

    We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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    Physical and mental health

    We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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    Your career, your way

    With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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    Real-world impact

    Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

    Your path to Cognizant

    Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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    Step 1: Apply to the right opportunity

    Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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    Step 2: Connect with your recruiter

    If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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    Step 3: Show off your skills

    If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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    Step 4: Decision time

    Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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