Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. We are seeking a new Employee Relations Coordinator. This role is supporting inbound voice Compensation and Expense Service (CES) and provides support services for associates related to inquiries and navigation of a new timecard system being implemented. Some of the inquiries we will assist with are troubleshooting time entry and expense submission, approval and system access issues in addition to guiding associates through Oracle timecard and level 1 Coupa processes and navigation.
Role Responsibilities
- • Handle inbound calls related to timecard processes
• Assist associates with system navigation
• Support time entry, submission, and approval activities
• Troubleshoot system access issues
• Resolve routine inquiries during first contact
• Document interactions and support tickets
• Escalate complex issues to designated support teams
• Deliver a high-quality customer experience aligned with the client’s service standards
Desired Skills & Qualifications
Strong customer service orientation
• Ability to navigate multiple applications simultaneously
• Self-driven and dependable work ethic
• Experience handling high call volumes
• Strong problem-solving capabilities
• Familiarity with CRM tools
Salary and Other Compensation:
Applications will be accepted until September 28th, 2026.
The hourly rate for this position is $20 per hour.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
