Job Summary
This hybrid role focuses on guiding complex mainframe modernization initiatives for telecom clients while maintaining stable console operations and core mainframe platforms. The technical lead will collaborate across teams to design scalable solutions transition legacy systems toward modern architectures and ensure reliable day shift delivery without travel positively impacting telecom services for end users.
Responsibilities
Drive modernization of mission critical mainframe applications in the telecom domain ensuring smooth transition from legacy platforms to contemporary architectures that improve stability scalability and customer experience in day to day operations.Lead design and review of mainframe solutions by aligning modernization strategies with telecom business requirements focusing on performance optimization regulatory compliance and operational continuity during hybrid work engagement.Coordinate day shift console operations activities to monitor system health manage job schedules and quickly address production incidents thereby minimizing service disruption for telecom customers and supporting continuous network availability.Oversee implementation of code changes and configuration updates on mainframe environments collaborating closely with cross functional teams to reduce defects improve maintainability and support reliable rollout of new telecom features.Guide the evaluation and adoption of modernization tools and techniques for mainframe ecosystems including refactoring and integration approaches that enhance interoperability with digital channels used by telecom subscribers.Manage technical risk assessments for mainframe modernization programs identifying potential performance bottlenecks and data integrity issues and defining mitigation strategies that safeguard critical telecom billing and provisioning processes.Provide detailed technical documentation for mainframe and console operations procedures creating reusable knowledge assets that support consistent execution during hybrid work and streamline onboarding of new team members.Facilitate collaboration between architects developers and operations specialists to ensure that mainframe modernization milestones are met on schedule improving overall delivery predictability for telecom initiatives handled in the day shift.Support continuous improvement of monitoring and alerting mechanisms on mainframe consoles refining thresholds and response playbooks to reduce incident resolution times and enhance service reliability for telecom infrastructure.Conduct root cause analysis for recurring mainframe and console issues in telecom applications proposing targeted fixes and long term preventive measures that reduce outages and strengthen operational resilience.Champion secure coding and data protection practices within mainframe modernization streams promoting adherence to telecom security standards while enabling safe exposure of core services to modern channels.Coordinate with business stakeholders in telecom operations to translate functional needs into actionable mainframe solution designs ensuring that modernization outcomes directly improve customer service quality and operational efficiency.Mentor peers on effective use of mainframe tools and modernization patterns in a hybrid work model fostering a culture of knowledge sharing that enhances team productivity and supports sustainable innovation.
Qualifications
Possess seven to nine years of professional experience working with mainframe technologies in complex enterprise environments including substantial exposure to telecom systems that handle high volume transactions and customer data.Demonstrate strong hands on expertise in mainframe modernization approaches such as application refactoring interface enablement and platform optimization with a proven ability to design practical migration paths that limit business disruption.Show deep proficiency in managing core mainframe operations including batch scheduling performance tuning and resource allocation ensuring reliable system behavior under demanding telecom workloads.Exhibit advanced capability in console operations by monitoring jobs interpreting system messages and executing operational commands that maintain stable production environments during the day shift.Bring solid telecom domain knowledge covering network services billing workflows customer provisioning and service assurance processes enabling informed decision making across technical and functional aspects.Apply effective communication skills to collaborate with diverse teams in a hybrid setting clearly explaining technical solutions and modernization impacts to stakeholders with varying levels of technical background.Utilize strong problem solving abilities to diagnose complex mainframe issues design corrective actions and implement optimizations that enhance telecom service reliability and end user satisfaction.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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