Job Summary
Service Delivery Lead with strong Site Reliability Engineering expertise will drive reliable hybrid day shift operations for enterprise clients in industrial manufacturing and automotive domains. The role focuses on ensuring high availability of services optimizing performance orchestrating SRE practices and aligning delivery outcomes with business goals while maintaining excellent communication in English.
Responsibilities
- Lead end to end service delivery for critical SRE driven platforms by ensuring consistent adherence to defined service levels and operational standards and by coordinating hybrid working activities across onsite and remote teams to maintain reliable day shift operations
- Oversee reliability engineering practices across production environments by applying SRE principles such as observability incident response and service health reviews and by aligning support workflows with client expectations in industrial manufacturing and automotive contexts
- Provide structured incident management for high impact service disruptions by organizing rapid triage engaging appropriate technical stakeholders and driving clear escalation paths to minimize downtime and protect business continuity
- Drive continuous improvement of reliability and performance by analyzing operational metrics facilitating blameless reviews and prioritizing corrective actions that improve resilience capacity planning and customer satisfaction
- Coordinate change management processes for application and infrastructure updates by validating readiness assessing risk and ensuring controlled rollout so that changes do not compromise availability or degrade service performance
- Monitor service health through dashboards alerts and logs by interpreting trends identifying early warning signals and ensuring timely responses that prevent potential failures in production and supporting smooth hybrid work collaboration
- Collaborate with SRE engineers development teams and operations groups by facilitating clear communication clarifying technical requirements and aligning priorities so that delivery activities remain focused on measurable outcomes and agreed objectives
- Manage stakeholder expectations by providing transparent service updates communicating risk and mitigation plans and ensuring that commitments regarding reliability performance and support coverage are consistently met
- Guide adoption of automation and tooling for repetitive operational tasks by encouraging infrastructure as code practices standardized runbooks and self service mechanisms that reduce manual effort and improve consistency of service delivery
- Support alignment of service delivery with industrial manufacturing and automotive domain needs by understanding production lifecycles regulatory constraints and safety considerations and by translating these into practical reliability requirements for systems and processes
- Ensure adherence to company policies and compliance standards by enforcing secure handling of operational data following documented procedures and maintaining auditable records of incidents changes and service reviews
- Coordinate hybrid work routines for the delivery team by structuring clear communication channels defining documentation practices and ensuring coverage during the day shift without requiring travel while supporting inclusive and collaborative ways of working
- Promote a culture of reliability and operational excellence by encouraging knowledge sharing maintaining accessible documentation and highlighting how high quality service delivery contributes to client efficiency sustainability and broader societal trust in industrial systems
Qualifications
- Demonstrate practical experience in Site Reliability Engineering by applying monitoring alerting capacity management and incident response methods in real world production environments with a focus on measurable reliability outcomes
- Possess strong skills in designing and implementing observability solutions using logging metrics and tracing tools that enable data driven decisions and support continuous improvement of service performance and stability
- Bring hands on experience with automation and scripting in SRE contexts using industry standard tools and practices to streamline deployments reduce repetitive manual activities and enhance consistency across hybrid day shift operations
- Apply sound knowledge of reliability design concepts such as error budgets service level objectives redundancy and failover strategies to create robust and maintainable systems that meet agreed business priorities
- Utilize domain exposure in industrial manufacturing or automotive industry to interpret production constraints operational safety needs and regulatory considerations and to translate these into relevant reliability and service requirements
- Communicate effectively in English in both written and spoken forms by preparing clear status reports documenting incidents and collaborating with multidisciplinary stakeholders to ensure shared understanding of service commitments and outcomes
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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