Summary :
Process Executive must be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey
Job Description :
1. Handle enquiries through phone/email
2. Handle complex customer enquiries and escalations
3. Support supervisors in floor operations.
4. Coach, support and guide junior executives.
5. Monitor service quality and identify process improvements.
6. Handle high complexity and complaint cases.
Experience :
1. With 1 - 5 years of CS experience in insurance or financial industry
2. Good knowledge of Healthcare and medical insurance product
3. Good communication skills and professional telephone manner
4. Strong sense of responsibility with high level of integrity and trust
Language : Must be Proficient in Cantonese (Written & Verbal)
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
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About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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