At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
Qualifications:
• Possess professional experience of two to four years in systems engineering or desktop support roles with accountability for end user computing environments.
• Demonstrate strong proficiency in installation configuration and troubleshooting of current desktop operating systems along with common productivity and collaboration applications.
• Exhibit practical knowledge of remote support tools and ticketing platforms with the ability to handle multiple incidents concurrently while maintaining service quality.
• Apply understanding of endpoint security concepts including malware protection security updates and data protection practices in daily support activities.
• Show familiarity with basic networking concepts such as IP addressing connectivity checks and wireless configuration as they relate to desktop connectivity issues.
• Display effective communication and customer service skills that enable clear explanations of technical topics to non technical users and contribute to a positive support experience.
• Value structured documentation practices including maintenance of knowledge base articles asset details and incident records that support consistency and audit readiness.
- 100% ON SITE ROLE IN CD JUAREZ
Responsibilities
• Provide remote and onsite desktop support to resolve hardware and software issues for employees within defined service levels and quality expectations.
• Manage installation configuration and maintenance of operating systems and standard workplace applications to ensure a consistent and secure desktop environment.
• Troubleshoot incidents related to laptops desktops peripherals and collaboration tools documenting each case with clear technical details in the ticketing system.
• Coordinate with infrastructure and application teams to escalate complex issues ensuring thorough follow up until closure and clear communication with the affected user.
• Monitor endpoint performance and capacity trends recommending improvements that enhance reliability user productivity and system responsiveness without disrupting business operations.
• Implement endpoint security controls such as antivirus disk encryption and patch deployment ensuring compliance with organizational security standards and regulatory requirements.
• Conduct root cause analysis for recurring desktop problems and propose sustainable solutions that reduce incident volume and improve long term stability.
• Assist in user onboarding and offboarding activities by preparing standard configured devices managing access rights and ensuring safe data handling throughout the device lifecycle.
• Create and update technical documentation and user facing guides for common procedures enabling faster issue resolution and enhancing self service capabilities for employees.
• Collaborate with procurement and asset management teams to track device inventory coordinate replacements or upgrades and keep accurate records for audits and planning.
• Participate in business continuity and recovery activities by validating endpoint readiness testing key scenarios and supporting restoration of services after planned or unplanned events.
• Communicate clearly and empathetically with users of varying technical backgrounds setting realistic expectations explaining solutions and promoting positive digital experiences.
• Support continuous improvement initiatives by sharing field insights suggesting process optimizations and adopting new tools that streamline desktop support operations and reduce downtime.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
